Imagine freeing your team from the repetitive tasks of rent adjustments, ensuring compliance with ease and delivering a better experience for residents. Automation makes it possible! This workshop is your opportunity to explore a smarter, more efficient approach to rent management.

Don’t miss out – register today and take the first step towards transforming how your organisation handles rent adjustments.

Why attend?

• Learn how Onward Homes and WDH are using automation to help handle repetitive tasks like rent recalculations, tenant notifications and direct debit updates
• Discover how accurate automated processes help minimise errors, reducing the risk of incorrect debits and building trust with residents
• Understand how automated systems notify residents of rent changes after verification, sending notices in batches to prevent the customer service team from being overwhelmed with enquiries
• Explore how automation integrates seamlessly with direct debit providers like Allpay, streamlining rent collection
• See how tailored, configurable automation ensures accuracy and manages exceptions to meet your organisation’s unique needs.

About Enterprise RPA:

Enterprise RPA is a business dedicated to delivering the best Robotic Process Automation, Artificial Intelligence, and Digital Assistant solutions, with proven results for clients working with our expert team of RPA mentors.

RPA replaces the mundane, it frees your people, to focus on high-value tasks and engagements.

Software robot implementations can cost as little as a third of the cost of full-time employees, which means your staff can get on with adding value to your business and customers, rather than processing routine tasks.

Enterprise RPA is a Crown Commercial Services DOS 5 – Digital Outcomes and Digital Specialists Supplier. Moreover, we have been named as a supplier on Crown Commercial Service’s (CCS) G-Cloud 13 agreement. 

Introduction: Automation solutions tailored for the housing sector

Focus topic: Direct debit automation and its transformative impact

Case study: Guest speakers Robert, Michelle and Charlotte share their experiences using direct debit automation at Onward Homes and WDH

Demo: Watch the technology in action, simplifying rent adjustments step-by-step

Q&A: Your chance to ask questions and get practical advice from experts

Paul Agnew, Director, Enterprise RPA

Paul has been working in the IT sector for over 30 years and has been involved in supplying analytics, reporting and digital automation solutions to social landlords since 1999.  As a founding member of Enterprise RPA, Paul identified the enormous benefits that could be realised within the sector through the adoption of technology that would positively affect the experiences of both residents and staff working in the industry. He is committed to the successful adoption of digital automation solutions to the company’s housing customers.

Steve Bolton, Operations Director, Enterprise RPA

Steve Bolton has been working with housing associations for over seven years developing automated solutions using Robotic Processing Automation (RPA), AI and digital assistant platforms. An accountant by profession, Steve has spent over 25 years in performance management improvement, change management and product/solution design and launch. The advent of automation capability is a natural extension to Steve’s skill set in developing leading edge, innovative solutions focussed on efficiency and effectiveness.

Robert Davies, Head of Customer Accounts and Money Advice, Onward Homes

As Head of Customer Accounts & Money Advice, Robert’s role is to take strategic responsibility for income management and money advice across Onward, ensuring that the business maintains its income collection rate and associated performance targets.  He provides strategic guidance and subject matter expertise on risk, and the welfare reform agenda affecting their customer base.

Charlotte Wadsworth, Business Planning Officer- Income, Wakefield and District Housing

Supporting the income management team and responsible for identification and generation of efficiencies through the introduction of new ways of working and opportunities provided through more effective use of ICT. Responsible for the development and enhancement of the debt service with a particular focus on automation platforms.

Michelle Fraser, Customer Accounts Manager, Onward Homes

As a Customer Accounts Manager, Michelle’s role is to lead part of the team in collection of income and ensure that resource is used effectively to achieve business targets, as well as taking responsibility for assigned projects; aimed at streamlining tasks, improving performance and being a leading Housing Association. Working to be at the forefront of income collection and customer service,  she currently works with organisations including ERPA, Allpay and other stakeholders to support in achieving this and bringing opportunities available to life, advising specialists within the team as well as sharing her wealth of knowledge with the other managers, to create resilient leadership team.

Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.