The social housing sector has seen a significant rise in disrepair claims since 2020. This reflects a deterioration in the condition of our homes as well as increased awareness of the dangers of damp and mould on the health of tenants. It has also been driven by a growth in the number of claims management companies encouraging and supporting claims via social media and estate leafleting campaigns.

This toolkit is designed to help social landlords better manage their disrepair claims, ensuring that properties are repaired as quickly as possible and disrepair claims settled quickly and fairly. It will also help ensure that claims with no merit are dealt with correctly and swiftly to discourage claims management activity in your area and protect vulnerable tenants from unscrupulous companies.