duration

Duration
2 hours

duration

Location
Live virtual

duration

Availability
Limited

Suitable for:       All What does this mean?

We’re all aware that sometimes we can become fatigued by the requirement of our role to be compassionate to customers, to colleagues and to all those with whom we come into contact. It can be very easy to snap at people, to expect that they understand what we do, to believe that they deserve a less than compassionate response to their situation. All of this is human and understandable and this session won’t criticise you for feeling that way.

What it will do is help you understand why that happens and help you bring in to your working day behaviours that will help prevent compassion fatigue and help you deliver the best service to everyone, meaning that you also have a less fatiguing and negative experience.

  • Read more

    What delegates will learn:

    • A deeper understanding of compassion fatigue and how it is unhelpful, professionally and personally
    • A deeper understanding of who our customers are and how our interactions affect them psychologically
    • Techniques to be able to manage ourselves and our emotions
    • Techniques to be able to manage others’ emotions
    • How to deal with fatiguing customers/colleagues
    • The importance of rest and recuperation
    • That you are far more in control of your day than you think you are
    • The importance of positive language

    Who should attend?

    Anyone who is customer facing or managing people they find fatiguing.

     

  • Our trainer

    Brian Coffman was born in Texas, grew up in the UK, back to Texas (a few years in Canada and Australia added for good measure) and then back to the UK. His life has seen frequent change and varying scenery, personally and professionally, and it gives him great pleasure to share this experience with his clients.

    People are at the heart of everything he does and how he ticks. Career wise, he enjoyed success as a leader in executive search businesses, managing high-performing teams of extremely bright, highly motivated recruiters. Being in professional services meant he always kept a keen eye on clients, making the balance of internal and external relationships crucial.

    He also worked in Operations leadership, and earlier in his career as an HR professional.

    Leadership, search, candidates, clients and HR. You need to enjoy building relationships with people if you’re going to thrive, (survive?!), in these settings.

    He believe the key to success in building relationships and leading people is great attitude. A great attitude is infectious, powerful, inspiring. Whatever your skills and knowledge level, choose great attitude and you’ll find yourself surrounded by amazing people doing amazing things.

    Brian would love to help you harness great attitude to improve your leadership qualities and build inspiring cultures.

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



04 December 2026
9:30am - 11:30am
Book now

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we'll be in touch.

We can bring this course to you.
If you have five or more staff interested for this course date, our in-house training offers great value for money. All you need to do is click the in-house tab and drop us a message.

 

Making a booking:
Step 1: Select the number of delegates you would like to book on this session
Step 2: Complete the delegate details
Step 3: Check the details, tick the consent box, and press the book now button
Step 4: Member and multi-ticket discounts will automatically be applied on the next page
Step 5: To use a coupon code please enter this at the top of the checkout page by clicking on the link
Step 6: Complete the booking details
Step 7: Confirm your booking.