duration

Duration
Half-day

duration

Location
Live virtual

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Availability
Good

Suitable for:       All What does this mean?

As from 1 April 2024, the Consumer Standards by which the Regulator of Social Housing (RSH) regulates housing providers have been updated and extended.  They now reflect the range of reforms in the social housing sector.  Also from that date, the RSH is proactively monitoring compliance with the standards, including inspections (In Depth Assessments) from time to time.  It is important that housing providers therefore ensure that they are achieving at least compliance with the standards on behalf of their tenants and can demonstrate this to the RSH.

This course sets the context for the Standards, what they are and how at least meeting them can become embedded in how housing providers provide services. It is suitable for staff, board members and involved residents at housing providers”

  • Read more

    What it will cover

    • Context for the revised Consumer Standards – Regulatory framework, the Social Housing (Regulation) Act 2023
    • Each of the four Consumer Standards – Required Outcomes and Specific Expectations
    • Consumer Standards Code of Practice
    • How they are regulated
    • What this means for Housing Providers and tenants.

    Who should attend?

    • All staff
    • Board members
    • Involved residents
    • Any position new to the housing sector
    • Anyone wishing to update their knowledge in the rapidly changing housing world
    • In the UK or the Republic of Ireland.
  • Our trainer

    Michael Guest is a well-established and sought-after consultant and trainer in housing. His expertise and experience extend across the housing sector, with specialisms in Governance, Housing Management, Change in the Sector and Resident Engagement.

    He is known for his highly professional, yet relaxed and approachable working style that lends itself to learning and development assignments. This is combined with working comfortably at political and governance levels, through executive, management, and operational staff and with involved residents and communities.

    After holding a number of senior management positions in housing, Michael has for the last 29 years been Director of Michael Guest Associates Ltd., providing consultancy and training to the sector. A key aspect of this work is as part of HQN programmes since its inception.

    Michael is a Chartered Housing Professional, Chartered Management Consultant, and a Chartered Manager. A Fellow of the Chartered Institute of Housing he is a:

    • Regular Chair of and Lead Assessor on its Experienced Professional Route Professional Interview Panels for Chartered Membership
    • Member of the Executive Route Professional Interview Panel for Chartered Membership
    • Registered CIH Mentor for Senior Housing Professionals
    • Member of the CIH Housing Academy.

    He is also a Fellow of the Institute of Leadership and Management, the Royal Society for Public Health, the Chartered Management Institute, the Institute of Consulting, was awarded an MSc. (with Merit) in Leadership and Management in 2017, an MSc. (with Distinction) in Housing Studies in 2020 and a Postgraduate Certificate in Corporate Governance (with Distinction) in 2020.

    Outside of housing, Michael is a Chair of School Governors, Chair of the Board of a Learning Partnership company of schools, Chair of a Leaseholders’ Company, and Vice Chair of an Institute of Advanced Motorists local group.

  • Testimonials

    • “I found it really useful, being fairly new to the industry.”

      Care Plus
  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected] Otherwise, a cancellation fee of £60 plus VAT will be chargeable. If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance. Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



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If you have five or more staff interested our in-house training offers great value for money.

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We can bring this course to you.
If you have five or more staff interested for this course date, our in-house training offers great value for money. All you need to do is click the in-house tab and drop us a message.

 

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