duration

Location
Virtual

As the cost of living continues to rise, it is more important than ever to have the tools to be able to provide informed money advice. In this virtual event, we will explore how Open Banking innovations can help you provide intensive support to your customers.

  • Read more

    Open Banking is reshaping how customers make and receive payments and can offer endless benefits to housing associations. Besides payments, Open Banking can offer insight into a customer’s financial position, informing decisions such as new tenancy affordability, eligibility for benefits and setting an appropriate debt repayment plan with a customer.

    During this session we will define and provide an overview of Open Banking whilst exploring how it can benefit social landlords. We will take a deep dive in to our newly launched, Customer Support Tool, which utilises open banking rails to digitise and automate the process of being able to provide money advice to a customer in need of financial support.

    The Customer Support Tool is a new product to PayPoint’s suite of solutions, and we are excited to showcase how it can add value to the sector alongside customers who are actively using the service. The tool was built in collaboration with Citzens Advice Bureau (CAB) together with PayPoint’s Strategic Account Manager, Alice Loukaides.

    We are delighted to be joined by live customer, Mascha Collier from CAB, Stevenage. Mascha will be offering her insights and experience of using the tool and will be able to answer practical questions from the audience.  Mascha will be joined by Ryan, Advice Quality and Operations Manager at CAB, Stevenage, who will also share his feedback on the tool and how it has transformed process for the better within CAB.

  • Our speakers

    Vicky Lynch, Head of Housing, PayPoint

    Vicky manages business partnerships, oversees product requirements for housing clients and maintains commercial relationships. This work has positioned PayPoint as the sole payment provider for several of the UK’s largest housing associations successfully displacing longstanding, legacy solutions with an innovative, forward-thinking platform.

    Alice Loukaides, Strategic Account Manager, PayPoint

    Alice has seven years of experience working at CAB and has been integral in ensuring this tool is fit for sector and continues to evolve.

     

    Mascha Collier, CAB Stevenage

    Mascha is a specialist debt adviser with over 10 years of experience in helping clients overcome problems with debt. Mascha is a qualified Approved Intermediary for Debt Relief Orders and has supported many people with applications to clear their debt and make a fresh start financially.

    Ryan Hansen, CAB Stevenage

    Ryan is Advice Quality and Operations Manager at CAB, Stevenage. He is responsible for overseeing the advice service and ensuring the quality of the advice provided to CAB clients. Ryan joined CAB in 2016 as a volunteer and has held several roles, including 7 years as a debt adviser.

    Ashleigh Jay, Business Development Manager, PayPoint

    As Business Development Manager, Ashleigh has 12 months of experience selling PayPoint’s payment technology to the housing sector.

     

     

     

  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

Dates



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