Job Description

Main purpose of the role

To provide effective and efficient administration support to the Human Resources team, as well as to internal and external customers, and to support the effective onboarding and learning of employees.

Key accountabilities

• Manage queries and requests that come through to the HR Team, including management of the Learning and Development and Jobs inboxes.
• Facilitate processes to support the employee lifecycle, including supporting the Recruitment Specialist at hiring stage, onboarding onto our systems, and amending and updating information on HR systems.
• Support the Learning and Development Advisor in facilitating CHP’s early careers programme, including our apprentices, graduates, and work experience programmes;
• Utilise HR and Talent Management systems to support users and ensure data is maintained;
• Support the Talent Management team to develop and organise a range of organisational development/learning events and programmes at all levels of the organisation;
• Process invoices and payments for the HR team, maintaining the budgets and working with Business Partners and the Head of HR to manage spend and ensure value for money;
• Evaluate the effectiveness of training programmes, onboarding, and our leaver process through surveys and performance metrics, monitoring EDI information to support accessibility and inclusivity;
• Assist the HR team with tasks such as note taking and general administration;
• Work closely with the HR Administrator to provide an effective and efficient HR service;
• Undertake any other responsibilities relevant to this post, as directed by your line manager. 

Transforming lives

• Work with, and align to, CHP values and objectives embracing diversity, equity and inclusion at all times.
• Assume responsibility for personal safety, follow proper procedures to maintain a safe and healthy work environment for oneself and others, and adhere to the Risk Management Policy while promptly informing the line manager of any identified risks.

Experience and pre-qualification criteria

Essential

Qualifications

• Evidence of attainment of good literacy and numeracy, e.g., through GCSEs (Grade C/4) or equivalent.

Experience, knowledge and skills

• Evidence of competence in administrative processes/procedures;
• Experience within HR and/or Learning and Development and Recruitment;
• Excellent IT skills with experience of using MS office including Word and Excel;
• Strong interpersonal skills with ability to engage with all levels of the organisation and build up good working relationships with external stakeholders;
• Ability to work accurately, methodically and meet deadlines;
• Excellent attention to detail and organisation skills;
• Experience of working with figures e.g. invoices;
• Experience of researching and preparing reports and statistics;
• Ability to use own initiative and work pro-actively as part of a team to achieve objectives and manage conflicting priorities;
• Understanding of best practices in people management.

Values and personal competencies

• Committed to CHP’s mission and values as well as Diversity, Equity and Inclusion.
• Excellent communication skills either over the telephone or face to face.
• High level of computer literacy (including a good working knowledge of Microsoft Office).
• Discreet; able to maintain confidentiality.
• Able to work flexibly, as a member of a team.