One of the North of England’s largest housing associations is taking to the road to help its customers.

Thirteen is launching a new initiative based on customer feedback, which it says will give its residents and local communities easier access to speak to colleagues face to face.

The ‘mobile touchpoint’ will visit communities throughout the year, providing people with an opportunity to report repairs, provide feedback, discuss their tenancies, find a new home to rent or buy, or receive employment support.

Executive director of customer services David Ripley said: “One of the things that our customers have told us is just how much they value face-to-face interactions with our teams.

“As an organisation, we are always asking for feedback from our customers so we can improve the services we deliver, and this is a great example of how we have listened to our customers, and used their feedback to deliver a solution which will positively impact their experience as a Thirteen customer.

“By building on our presence within the communities we serve, our mobile touchpoint will allow us to keep improving our customer relations while also improving the lives of residents. We can’t wait to get the show on the road.”

The mobile touchpoint will be popping up throughout the year in communities which aren’t within close proximity to a Thirteen store or a local community hub.

The programme is the latest in a number of initiatives introduced by Thirteen to increase its face-to-face interaction with customers.

The first stops for the mobile touchpoint will be the Middlesbrough 10K on Sunday 1 September, before it sets off to York, Sunderland, and Northumberland over the coming weeks and months.

David continued: “Details of each community visit will be listed on Thirteen’s website, however if customers would like us to visit a certain area, then please do let us know.

“It is very much a service planned with our customers in mind, with the design and look of the van led by suggestions from our involved customers and young person’s customer group. We would love to hear any feedback people may have as we continue to improve and expand the service.”

Find out more here www.thirteengroup.co.uk/mobile-touchpoint