I am currently looking at what and how we report to our internal boards to demonstrate compliance with the Consumer Standards, I am giving particular regard to the Regulator expectation that “Boards and councillors of registered providers should have robust mechanisms in place to provide them with assurance that their organisation delivers the outcomes of the standards”. 

Would anyone be willing to share the ‘what and how’ of what is reported on to their own respective internal Boards? I am also interested to hear if those reports are quantitative, qualitative or both!

Any feedback in this area would be greatly received , thanks in advance!