This latest edition of the toolkit has been fully revised and updated to reflect the Tenant Satisfaction Measures, consumer standards, and Code of Practice and Housing Ombudsman Spotlight and Investigation reports, and should be used together with our consumer standards toolkit.

ASB continues to be a national priority and is one of the key themes of the new Labour government, with legislation pending which will make changes to the ASB tools and powers and the relationship between landlords and tenants and their relationship with the courts.