The Neighbourhood and Community Standard

Building on the previous very successful series of workshops and our consultancy work, HQN’s expert team will take delegates through the standard in detail:

• What is the RSH really looking for here?
• What are the deal breakers – the things you really need to get right?
• How can you evidence you are doing enough on ASB and domestic abuse?
• What does “good” look like?
• What examples do you have of positive outcomes and assurance?

Damian Roche will share his expertise and experience covering:

• Latest updates on regulation and inspection
• Overview of governance and assurance arrangements
• What evidence the regulator will expect to see
• Safety of shared spaces
• Local co-operation
• Anti-social behaviour and hate incidents
• Domestic abuse
• Looking at both the required outcomes and the specific expectations
• Supporting Codes of Practice
• Block management/contract management teams.

The consumer standards affect all your interactions with tenants so  this is essential for everyone responsible for neighbourhood and community activities, including:

• Operational teams:
  • • Housing management
    • ASB teams
    • Domestic abuse and safeguarding teams
    • Estate services
    • Block management/contract management teams
    • Repairs
    • Customer services
    • Community safety teams.
• Policy and strategy teams
• Performance and data managers and teams
• Governance and compliance managers and teams
• CEOs and senior executives
• Corporate support teams

Interested in the other workshops in this series? Use the links below to book.

Workshop two, The Tenancy Standard – 3 December 2024

Workshop three part one, Transparency, Influence and Accountability Standard – 7 January 2025

Workshop three part two, Transparency, Influence and Accountability Standard – 8 January 2025

Damian Roche, HQN Director

Damian is one of HQN’s experts on the consumer standards. He has played a key role in our consultancy projects since the new regulatory framework began its journey into law and supported a wide range of organisations (local authorities, housing associations and ALMOs) with their self assessments and improvement plans. His particular areas of expertise are in customer engagement and wider stakeholder engagement as well as governance, complaints management.

Damian is a regular speaker at HQN events and recently devised and delivered a series of workshops to assist providers with their preparations for the new regulatory framework. He has developed toolkits for use in self-assessments, the latest covering the empty homes and lettings process and our condensed toolkit for the regulation of social housing.

As well as the learning and insight that Damian has gained through consultancy and project work Damian also has hands- on practical experience of delivering services. He has worked in the housing sector for more than 20 years’ much of which has been at a senior/executive level, including eight years as director of customer experience for Accent Housing.

If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

Cancellations must be made in writing, and will be acknowledged by HQN Limited.