• Job description

    We are looking for an Income Assistant to undertake management of the direct debit process and rent verifications via the Universal Credit portal with the aim of supporting customers and sustain their tenancies.

     

    What you’ll be doing

     

    • Daily management of the Direct Debit (DD) process, including creating and sending files for collection to BACS.
    • Proactively chasing customers that will not have a clear rent balance by year end due to failed DDs.
    • Year end DD management.
    • Verification of rent for customers claiming UC through both the UC portal and paper forms.
    • Make affordable sustainable arrangements with customers based on their ability to pay and monitor these to ensure adherence. 

  • Benefits

    Benefits

     

    • The salary for this post will be £16,889 Per Annum
    • Learning and development opportunities
    • Healthcare cash plan
    • Robust employee reward and recognition programme
    • Free and confidential Employee Assistance Programme
    • CHParticipate volunteering programme
    • Competitive pension scheme
    • 25 days annual leave pro rata per annum, plus bank holidays and 3 extra days between Christmas and New Year.
    • 21.8 hours per week – Mondays, Tuesdays and Wednesdays. Employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP.

     

    We value our people and listen to feedback to ensure we are a great place to work and are able to attract and develop the careers of the best talent in the market.

     

    Wellbeing is a priority for us, and we aim to help our employees achieve a successful work/life balance and have adopted an agile working style. We host a range of learning activities to develop our people, support their career aspirations and professional qualifications. We encourage employee participation on all levels and we’re always open to new ideas or ways of working.