A housing association’s touchscreen rollout will see over 1,400 of its residents given a direct digital connection in their homes.

Pickering and Ferens Homes’ partnership with Alerta Call will help the provider stay in touch and provide support to its over-60s tenants.

PFH Connect, a digital touchscreen service that provides round-the-clock connectivity, is set to be installed in all of the landlord’s homes by the end of July 2024.

All residents will be able to take advantage of the systems benefits, including tenancy information, reporting repairs, and keeping up to date with local community events and enrichment activities. Among the features is the additional option for residents to confirm their daily wellbeing through ‘OKEachDay’, which promotes human contact, reduces social isolation and can ultimately save lives, the Pickering and Ferens Homes says.

An estimated one in four older adults experience social isolation, which can have a serious impact on health and wellbeing. By offering human contact to even the hardest to reach customers, Pickering and Ferens says it can keep customer independence at the heart of its digital transformation ambitions.

Richard Walker, Home Services Director at Pickering and Ferens Homes, said: “All residents deserve the chance to a happy, healthy life and their wellbeing is the focal point to our services. We are delighted to partner with AlertaCall and provide greater connectivity across all our properties to ensure no one is left behind.”