• Job description

    Directorate: Customer, Place and Services
    Job Title: Lettings Team Leader, permanent
    Hours: Monday to Friday – 37 hours
    Salary:  £44,571 per annum

    Location: Based at Gadbrook Park, Northwich (working flexibly from both home and office).

    Flexibility to work from a variety of places including our office at Gadbrook Park, Northwich and home (dependent on the job role and the needs of our customer, our organisation, and our teams)

    Are you looking for an exciting opportunity working as part of a professional, engaged, and friendly organisation? Our values are Compassionate, Accountable, Respectful and Exceptional, we are constantly striving to demonstrate these values in our day to day working environment and culture.

    The Opportunity

    At Weaver Vale Housing Trust we are passionate about working together to improve the lives of our customers. This role will give you an opportunity to work for an organisation and team with a clear commitment to play our part in ensuring a continued focus in our response to the cost-of-living crisis, and our aim to “build back fairer”, making a real difference to people’s lives.

    The Trust is looking for an experienced, innovative, and effective team leader to manage and support our Lettings Team, and lead on the delivery of a seamless and co-ordinated lettings service of our general needs and affordable rented homes. The post holder will need to be confident and pro-active in managing a team, from employee well-being to performance management.

    We are looking for a strong team leader, with a positive and solution focused attitude who can challenge the norm and drive improvement and efficiencies within a team.

    The post holder must be able to foster strong relationships with internal and external stakeholders and demonstrate a commitment to delivering excellent customer service with a focus on the needs of the customer and promoting tenancy sustainability.

    You must also be able to work flexibly and adapt to meet the needs of the business and have excellent written and verbal communication skills. You will also need to be experienced in managing varying workloads and pressures effectively.

    Weaver Vale Housing Trust has an exciting opportunity for someone who is looking to develop their career with a great company. The post holder will play a crucial role in driving performance, and make a real difference to our customers’ lives. We are looking for a driven, diligent, and friendly Lettings Team Leader to join our busy and demanding lettings team.

    What Will You Do?

    • Manage of a team of Lettings Advisors and Assistants, ensuring colleagues are empowered, engaged and able to meet performance targets and deliver an excellent service to internal and external customers. Provide colleagues with insightful feedback and carry out periodic one to ones and appraisals.
    • Work collaboratively with the voids team to let empty homes as quickly as possible, maximising income and keeping void rent loss to a minimum.
    • Ensure there is effective collaboration with colleagues and teams across the Trust, and develop strong relationships with external strategic partners, i.e., Local Authorities.  Represent the Trust at Partnership meetings when required, to assist Local Authorities in fulfilling their statutory obligations and ensure we meet the requirements of the nomination agreements we have in place.
    • Support the Lettings team with change of tenancy requests, including Mutual Exchanges, Assignments and Succession applications.
    • Contribute towards the annual budgeting process and the effective management of the Lettings team budget.
    • Set objectives to support the overall delivery of the service in line with the Trust’s Vision, Values and Corporate Plan, and improve the Customer Experience.
    • Proactively drive continuous improvement of the services within the lettings team, using customer feedback to improve service delivery.

  • Benefits

    • Competitive salary
    • Generous annual leave entitlement holidays plus UK public/bank holidays (based on level of service) (part time pro rata)* 24-29 days (entitlement increases 1 day each year, over the first 5 years)
    • Ability to buy up to 5 days additional annual leave* (pro rata for part-time) each year*
    • 5% employer contribution to our Pension Scheme (minimum 3% employee contribution) with life assurance benefit*.
    • Contribution to the cost of nursery or afterschool care to help with childcare costs*
    • Commitment to support your ongoing learning and development, with the opportunity to develop a range of transferable skills.
    • Day off for your Birthday to be taken during your birth month (based on contractual hours)
    • One day’s paid leave (per year) to support a charity or community group of your own choice*
    • An annual Health and Wellbeing Allowance or the option to enrol in a Health Cash Plan*
    • ‘Thank you’ gift for your continuous service starting at 5 years’ service, and every 5 years’ thereafter.
    • 24/7, 365 day Employee Assistance Programme (EAP) including free counselling
    • Compensation for professional memberships which are an expressed requirement
      for the role.
    • Free annual flu vaccines and free Eye Care Vouchers every 2 years*
    • Discounts on a gym membership and phone contract
    • Cycle to work scheme*
    • Free to use car park at our office on Gadbrook Park
    • Involvement in regular health and wellbeing initiatives and charity fundraising activities
    • Opportunities to give feedback and join various colleague forums, to help shape change at the Trust.

  • How to apply

    Closing date for applications: Monday 17th June 2024 (12:00 noon)

    (Please be aware that applications received after this time may not be considered)

    In person Interview and assessment date(s): Monday 24th June 2024

    Please review the Lettings Team Leader Job Information Pack.pdf [pdf] 335KB (on our website: www.wvht.co.uk) for further information and submit your CV with a covering letter (max. 2 pages) demonstrating how you meet the minimum criteria in relation to the accountability profile, please send to: [email protected]

    Those applicants that consider themselves to have a disability and meet the essential criteria within the accountability profile for the role will be guaranteed an interview.  Please confirm within your application if you consider yourself to have a disability and if so, what reasonable adjustments may be required for you to attend an interview or assessment.

    Disclaimer:

    • We may conduct social media checks from sources such as Google, Facebook and LinkedIn to assist us in our assessment of your suitability for the role.
    • We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
    • Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
    • The recruiting manager will review your skills and experience to determine if there is a match with the position you have applied for. If there is, we will contact you by phone or email to schedule an interview / assessment. If not, you will not be contacted.
    • Please note due to the high volume of applications we are unable to respond to all unsuccessful applicants.  If you haven’t heard from us within 3 weeks of the vacancy closing date, unfortunately we will not be pursuing your application further.
    • Successful applicants will be required to provide evidence of their Right to Work in the UK evidence of essential qualifications, complete a health questionnaire and undertake a DBS check (if relevant to the role).
    • We reserve the right to refuse applications if they do not have an accompanying cover letter.

    We appreciate your interest in Weaver Vale Housing Trust and the time you have invested in applying to us.

    The Trust invites applications from all members of the community, irrespective of Gender, Gender reassignment, Sexual orientation, Race, Religion or belief, Disability, Age, Pregnancy and maternity, Marriage and civil partnership.