Course title	Trainer	Date
January
The Social Housing (Regulation) Act 2023: Training for engaged residents and staff	Michael Guest	8 January 2024
UC Transitional Protection	Alison Markantonis	8 January 2024
Introduction to leases and recovery of service charges	Jackie Dickins	9 January 2024
Look Out for The Letter – Managed Migration	Alison Markantonis	11 January 2024
S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants	Jackie Dickins	11 January 2024
Working effectively with hoarders	Danny McGowan	12 January 2024
ASB injunctions and possession claims — In depth — when and how to use them	Aisha Akhtar	15 January 2024
Gearing up – the Building Safety Act 2020	Debbie Larner	15 January 2024
Resident safety for boards	Debbie Larner	16 January 2024
First steps into management – sink or swim!	Sue Waterall	16 January 2024
The new Debt Respite Scheme for housing providers	Alison Markantonis	16 January 2024
Introduction to social housing	Michael Guest	17 January 2024
Shared ownership – Background to SO, development, sales and management	Helen Muir	17/18 January 2024
Imposter Syndrome	Gavin Hutchinson	18 January 2024
Anti-social behaviour – a practical guide to case management and effective outcomes	Mark Barrow	19 January 2024
Tenancies: the pitfalls of ending a tenancy – common scenarios and what to do — England only	Aisha Akhtar	22 January 2024
Training needs analysis workshop	Jane Atherton	22 January 2024
A new era for resident engagement – for housing staff	Debbie Larner	22 January 2024
Project management bootcamp – how to deliver a successful project	Ruth Walker Cotton	23 January 2024
Writing better reports	Caroline Bradley	23 January 2024
Condensation, damp and mould – causes, cures and the courts for Technical Officers	Wayne Anderson	23 January 2024
Making scrutiny work – workshop for involved residents and resident involvement staff	Michael Guest	24 January 2024
Customer journey mapping workshop	Nigel Greenwood	24 January 2024
Case preparation and how possession proceedings in the county court	Aisha Akhtar	25 January 2024
Safeguarding for managers and safeguarding leads	Danny McGowan	26 January 2024
Housing Conditions: the Law and Best Practice – England only	Richard Paris	30 January 2024
February
Everything you need to know about Tenant Satisfaction Measures (TSMs)	Michael Guest	01 February 2024
Managing conflict, confrontation and challenging behaviour	Jo Carr	02 February 2024
How to effectively tackle anti-social behaviour (ASB)	Aisha Akhtar	05 February 2024
Introduction to housing management	Michael Guest	05 February 2024
High quality written responses to complaints – values into action	Caroline Bradley	06 February 2024
Dealing with mental health issues, substance abuse, suicidal behaviour – face to face and over the phone	Danny McGowan	07 February 2024
Setting service charges and maximising income – a practical workshop	Jackie Dickins	08 February 2024
Property and site inspection for non-technical staff	Nancy Witham	08 February 2024
Managing for the first time – team leader and managers	Jo Carr	09 February 2024
Managing a dispersed team	Jane Atherton	12 February 2024
Right to Buy and Right to Acquire	Jackie Dickins	13 February 2024
Condensation, damp and mould for non-technical officers	Wayne Anderson	13 February 2024
A new era of resident engagement – for tenants and residents	Debbie Larner	13 February 2024
Hoarding advanced – working with hoarders	Danny McGowan	14 February 2024
Access issues: What to do when a resident will not provide access?	Aisha Akhtar	15 February 2024
The essentials of housing association finance – for new managers — Housing Associations only	Ian Parker	15 February 2024
Witness statement workshop	Mel Cant	21 February 2024
A new era for resident engagement – for housing staff	Debbie Larner	22 February 2024
Solutions for tricky housing management issues — England only	Richard Paris	22 February 2024
Middle managers – intensive skills workshop	Jo Carr	23 February 2024
Sustaining and managing a tenancy: mental health, mental capacity and hoarding	Danny McGowan	27 February 2024
Customer complaint handling workshop	Nigel Greenwood	28 February 2024
March
Introduction to social housing	Michael Guest	4 March 2024
Assertiveness – the art of communicating what you want	Jo Carr	4 March 2024
Introduction to social housing law — England only	Aisha Akhtar	4 March 2024
Getting your Equality Impact Assessment right	Colin Heyman	6 March 2024
Tenancy management – the essential guide for housing officers — England only	Mel Cant	6 March 2024
Housing Conditions: the Law and Best Practice – England only	Richard Paris	7 March 2024
Understanding Dementia and older people’s mental illness and neurodiversity	Danny McGowan	7 March 2024
S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants	Jackie Dickins	12 March 2024
Shared ownership – Background to SO, development, sales and management	Helen Muir	12/13 March 2024
Project management bootcamp – how to deliver a successful project	Ruth Walker-Cotton	13 March 2024
Tenancy management – the essential guide for housing officers — Wales only	Mel Cant	13 March 2024
Universal Credit: transitional protection	Alison Markantonis	14 March 2024
First steps into management – sink or swim	Sue Waterall	15 March 2024
Advanced housing finance — Housing Associations only	Ian Parker	15 March 2024
ASB injunctions and possession claims — In depth — when and how to use them	Aisha Akhtar	18 March 2024
Gearing up – the Building Safety Act 2020 – England only	Debbie Larner	19 March 2024
Anti-social behaviour – a practical guide to case management and effective outcomes	Mark Barrow	19 March 2024
Customer journey mapping workshop	Nigel Greenwood	20 March 2024
Social housing sector — everything you need to know about the current issues, including all the latest updates	Michael Guest	21 March 2024
Case preparation and how possession proceedings work in the county court	Aisha Akhtar	25 March 2024
Anti money laundering	Helen Muir	26 March 2024
Writing better reports	Caroline Bradley	26 March 2024
Condensation, damp and mould – causes, cures and the courts for Technical Officers	Wayne Anderson	26 March 2024
Boards under the spotlight: Fit for purpose governance in the new regulatory world	Peter Walters	27 March 2024
A new era for resident engagement – for housing staff	Debbie Larner	27 March 2024
Common building defects and failures for technical and non-technical staff	Wayne Anderson	28 March 2024
An introduction to HHSRS and housing standards	Peter Wilson	28 March 2024
Introduction to leases and recovery of service charges	Jackie Dickins	28 March 2024
April
Setting service charges and maximising income – a practical workshop	Jackie Dickins	4 April 2024
Safeguarding for managers and safeguarding leads	Danny McGowan	4 April 2024
How to effectively tackle anti-social behaviour (ASB)	Aisha Akhtar	4 April 2024
New tenancy, new beginnings – money and moving in	Alison Markantonis	9 April 2024
Managing poor performance	Sue Waterall	10 April 2024
Managing for the first time – team leader and managers	Jo Carr	10 April 2024
Empty homes repairs masterclass: Avoid empty promises	Kevin Bentley	10 April 2024
Compassion fatigue	Simon Thomas	11 April 2024
Additional financial support for tenants	Alison Markantonis	11 April 2024
Dealing with succession and assignment of a social housing tenant	Aisha Akhtar	15 April 2024
How to give feedback that gets results	Gavin Hutchinson	16 April 2024
Fire safety awareness	Larry Ryder	16 April 2024
Introduction to housing management	Michael Guest	17 April 2024
Middle managers – intensive skills workshop	Jo Carr	17 April 2024
High quality written responses to complaints – values into action	Caroline Bradley	17 April 2024
Universal Credit – what you need to know now	Alison Markantonis	18 April 2024
How to stop your workload controlling you and actually get through your to do list	Gavin Hutchinson	18 April 2024
Boards under the spotlight: Fit for purpose governance in the new regulatory world	Peter Walters	19 April 2024
Making scrutiny work – workshop for involved residents and resident involvement staff	Michael Guest	22 April 2024
Complaint handling workshop	John Goodwin Dave Simmons	22 April 2024
Rent arrears possession claims, cost-of-living crisis and avoiding legal pitfalls — England only	Aisha Akhtar	23 April 2024
Asbestos Awareness	Larry Ryder	23 April 2024
Customer complaint handling workshop	Nigel Greenwood	24 April 2024
A new era for resident engagement – for housing staff	Debbie Larner	25 April 2024
Take notice – benefits, money and wellbeing	Alison Markantonis	25 April 2024
Imposter Syndrome	Gavin Hutchinson	25 April 2024
An introduction to HHSRS and housing standards — Wales only	Peter Wilson	25 April 2024
Right to Buy and Right to Acquire	Jackie Dickins	25 April 2024
Managing complaints about repairs	John Goodwin Dave Simmons	30 April 2024
Boards under the spotlight: Fit for purpose governance in the new regulatory world	Peter Walters	30 April 2024
May
Everything you need to know about Tenant Satisfaction Measures (TSMs)	Michael Guest	2 May 2024
Housing Conditions: the Law and Best Practice – England only	Richard Paris	7 May 2024
Access issues: What to do when a resident will not provide access?	Aisha Akhtar	8 May 2024
Introduction to social housing	Michael Guest	9 May 2024
Project management bootcamp – how to deliver a successful project	Ruth Walker-Cotton	9 May 2024
Developing your confidence – helping you to succeed	Emma Walker-Cotton	9 May 2024
How to develop from manager to leader	Emma Walker-Cotton	9 May 2024
Training needs analysis workshop	Jane Atherton	13 May 2024
First steps into management – sink or swim!	Sue Waterall	14 May 2024
Tenancy fraud — England only	Richard Paris	14 May 2024
Customer journey mapping workshop	Nigel Greenwood	15 May 2024
The essentials of housing association finance – for new managers — Housing Associations only	Ian Parker	15 May 2024
Managing conflict, confrontation and challenging behaviour	Jo Carr	15 May 2024
Witness statement workshop	Mel Cant	15 May 2024
Shared ownership – Background to SO, development, sales and management	Helen Muir	15 and 16 May 2024
Customer service: Telephone and digital interactions	Gavin Hutchinson	16 May 2024
Working effectively with hoarders	Danny McGowan	16 May 2024
Anti-social behaviour – a practical guide to case management and effective outcomes	Mark Barrow	17 May 2024
Complaints — Providing appropriate compensation and other remedies	John Goodwin Dave Simmons	20 May 2024
Improving Equality, Diversity and Inclusion	Colin Heyman	21 May 2024
ASB injunctions and possession claims — In depth — when and how to use them	Aisha Akhtar	22 May 2024
Making your leasehold service work for you	Helen Muir	22 May 2024
Boards under the spotlight: Fit for purpose governance in the new regulatory world	Peter Walters	22 May 2024
Gearing up – the Building Safety Act 2020 – England only	Debbie Larner	23 May 2024
Solutions for tricky housing management issues — England only	Richard Paris	28 May 2024
An introduction to consumer standards	Michael Guest	30 May 2024
June
Introduction to housing management	Michael Guest	3 June 2024
High quality written responses to complaints – values into action	Caroline Bradley	4 June 2024
Right to Buy and Right to Acquire	Jackie Dickins	4 June 2024
Assertiveness – the art of communicating what you want	Jo Carr	4 June 2024
Project management bootcamp – how to deliver a successful project	Ruth Walker-Cotton	5 June 2024
Look Out for The Letter – Managed Migration	Alison Markantonis	5 June 2024
Empty homes repairs masterclass: Avoid empty promises	Kevin Bentley	6 June 2024
Getting your Equality Impact Assessment right	Colin Heyman	6 June 2024
Condensation, damp and mould for non-technical officers	Wayne Anderson	6 June 2024
Setting service charges and maximising income – a practical workshop	Jackie Dickins	11 June 2024
Occupation Contract Management: The Essential Guide for Housing Officers — Wales only	Mel Cant	12 June 2024
Managing for the first time – team leader and managers	Jo Carr	12 June 2024
Boards under the spotlight: Fit for purpose governance in the new regulatory world	Peter Walters	13 June 2024
Fraud awareness	Ian Parker	14 June 2024
Social housing sector — everything you need to know about the current issues, including all the latest updates	Michael Guest	17 June 2024
Middle managers – intensive skills workshop	Jo Carr	18 June 2024
A new era for resident engagement – for housing staff	Debbie Larner	18 June 2024
British Sign Language	Julie Ryder	18 June 2024
Case preparation and how possession proceedings work in the county court	Aisha Akhtar	18 June 2024
Dealing with mental health issues, substance abuse, suicidal behaviour – face to face and over the phone	Danny McGowan	19 June 2024
Anti money laundering	Helen Muir	20 June 2024
Compassion fatigue	Brian Coffman	20 June 2024
How to stop your workload controlling you and actually get through your to do list	Gavin Hutchinson	20 June 2024
Introduction to leases and recovery of service charges	Jackie Dickins	25 June 2024
An introduction to HHSRS and housing standards	Peter Wilson	26 June 2024
Universal Credit: transitional protection	Alison Markantonis	27 June 2024
July
Introduction to social housing	Michael Guest	1 July 2024
How to develop from manager to leader	Emma Walker-Cotton	1 July 2024
Housing Conditions: the Law and Best Practice – England only	Richard Paris	2 July 2024
Condensation, damp and mould – causes, cures and the courts for Technical Officers	Wayne Anderson	10 July 2024
Asset management masterclass	Kevin Bentley	10 July 2024
Project management bootcamp – how to deliver a successful project	Ruth Walker-Cotton	10 July 2024
Witness statement workshop	Mel Cant	10 July 2024
Shared ownership – Background to SO, development, sales and management	Helen Muir	10 and 11 July 2024
The essentials of housing association finance – for new managers — Housing Associations only	Ian Parker	15 July 2024
An introduction to consumer standards	Michael Guest	16 July 2024
First steps into management: sink or swim!	Sue Waterall	16 July 2024
Anti-social behaviour – a practical guide to case management and effective outcomes	Mark Barrow	16 July 2024
Access issues: What to do when a resident will not provide access?	Aisha Akhtar	16 July 2024
The Social Housing (Regulation) Act 2023: Training for engaged residents and staff	Michael Guest	17 July 2024
Tenancy management – the essential guide for housing officers — England only	Mel Cant	17 July 2024
Boards under the spotlight: Fit for purpose governance in the new regulatory world	Peter Walters	17 July 2024
Equality, Diversity and Inclusion (EDI) Data Collection	Colin Heyman	18 July 2024
Managing poor performance	Sue Waterall	23 July 2024
S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants	Jackie Dickins	23 July 2024
ASB injunctions and possession claims — In depth — when and how to use them	Aisha Akhtar	24 July 2024
Customer complaint handling workshop	Nigel Greenwood	24 July 2024
Safeguarding for managers and safeguarding leads	Danny McGowan	24 July 2024
Complaints – managing unreasonable and persistent behaviour	Dave Simmons and John Goodwin	30 July 2024
Complaints – providing appropriate compensation and other remedies	Dave Simmons and John Goodwin	30 July 2024
August
Working effectively with hoarders	Danny McGowan	1 August 2024
Social housing sector — everything you need to know about the current issues, including all the latest updates	Michael Guest	1 August 2024
New tenancy, new beginnings – money and moving in	Alison Markantonis	1 August 2024
Training needs analysis workshop	Jane Atherton	5 August 2024
Introduction to social housing	Michael Guest	6 August 2024
Setting service charges and maximising income – a practical workshop	Jackie Dickins	6 August 2024
Managing conflict, confrontation and challenging behaviour	Jo Carr	7 August 2024
An introduction to consumer standards	Michael Guest	8 August 2024
Introduction to housing management	Michael Guest	12 August 2024
Making your leasehold service work for you	Helen Muir	13 August 2024
Understanding your customer and the experience they need	Nigel Greenwood	13 August 2024
How to effectively tackle anti-social behaviour (ASB)	Aisha Akhtar	13 August 2024
Managing for the first time – team leader and managers	Jo Carr	13 August 2024
Excellence in procurement and contract management	Kevin Bentley	14 August 2024
Active anti racism training	Tara Hussain	15 August 2024
Universal Credit – what you need to know now	Alison Markantonis	20 August 2024
Middle managers – intensive skills workshop	Jo Carr	21 August 2024
Introduction to leases and recovery of service charges	Jackie Dickins	22 August 2024
Social housing disrepair: Prevention is better than cure	Aisha Akhtar	28 August 2024
Right to buy and right to acquire	Jackie Dickins	29 August 2024
September
Motivating teams – find the spark	Sue Waterall	10 September 2024
Asbestos awareness	Larry Ryder	10 September 2024
Fraud awareness	Ian Parker	10 September 2024
Making scrutiny work – workshop for involved residents and resident involvement staff	Michael Guest	11 September 2024
Customer journey mapping workshop	Nigel Greenwood	11 September 2024
Occupation Contract Management: The Essential Guide for Housing Officers	Mel Cant	11 September 2024
Tenancies: the pitfalls of ending a tenancy – common scenarios and what to do — England only	Aisha Akhtar	11 September 2024
Shared ownership – Background to SO, development, sales and management	Helen Muir	11/12 September 2024
Introduction to social housing	Michael Guest	12 September 2024
Leading change	Simon Thomas	12 September 2024
First steps into management – sink or swim!	Sue Waterall	17 September 2024
Anti money laundering	Helen Muir	19 September 2024
British sign language	Julie Ryder	19 September 2024
Improving Equality, Diversity and Inclusion	Colin Heyman	24 September 2024
An introduction to HHSRS and housing standards	Peter Wilson	24 September 2024
An introduction to consumer standards	Michael Guest	25 September 2024
S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants	Jackie Dickins	26 September 2024
An introduction to HHSRS and housing standards — Wales only	Peter Wilson	26 September 2024
Fire safety awareness	Larry Ryder	30 September 2024
October
November
Condensation, damp and mould: Causes, cures and the courts for technical officers	Wayne Anderson	3 November 2024
Condensation, damp and mould for non-technical officers	Wayne Anderson	7 November 2024
An introduction to HHSRS and housing standards — Wales only	Peter Wilson	19 November 2024
An introduction to HHSRS and housing standards	Peter Wilson	27 November 2024
Common building defects and failures for technical and non-technical staff	Wayne Anderson	28 November 2024
December
Condensation, damp and mould – causes, cures and the courts for Technical Officers	Wayne Anderson	5 December 2024
Repairs diagnostic questioning – a masterclass for non-technical housing officers	Wayne Anderson	12 December 2024
Extra
An introduction to HHSRS and housing standards	Peter Wilson	12 December 2023
Repairs diagnostic questioning – a masterclass for non-technical housing officers	Wayne Anderson	13 December 2023
An introduction to HHSRS and housing standards – Wales only	Peter Wilson	14 December 2023
Condensation, damp and mould – causes, cures and the courts for Technical Officers	Wayne Anderson	14 December 2023