The Housing Ombudsman Service last week published its latest report on Complaint Handling Failure Orders (CHFOs). In a mixed bag of results, the service reported that it had issued its highest ever number of CHFOs in the quarter, but that the number not complied with had reduced from the previous quarter. The majority of the orders were related to providers failing to accept or progress a complaint, while over a quarter related to delays in providing the Ombudsman with information.

You can read the full report here.