The Residents’ Network is pleased to announce its latest best practice group on resident involvement and building safety.

In the wake of the tragic Grenfell Tower fire, the importance of tenant voices in building safety has been paramount. This session will delve into how Stockport Homes has pioneered strategic engagement approaches to ensure resident concerns are addressed effectively. With a focus on the key elements of the regulator’s new consumer standards and the Building Safety Act 2022, this joint session will feature both staff and residents, following valuable member feedback.

This will be facilitated by Helen Alderson, Senior Customer Engagement Officer at Stockport Homes. Helen’s extensive experience includes developing strategic engagement approaches, focusing on customer engagement in building safety, repairs and investment, and customer experience. She has also project managed community development initiatives and Stockport Homes’ furniture recycling service. Helen played a key role in the Best Practice (Social Sector) Building Safety group set up by the Ministry for Housing, Community and Local Government.

Agenda:

• Introduction and overview
• Strategic engagement approaches at Stockport Homes
• Building Safety Resident Panel (BSRP) insights
• Communicating building safety information effectively
• Roundtable discussion on resident involvement in building safety.

Guest speaker: Helen Alderson, Senior Customer Engagement Officer, Stockport Homes, will lead the discussion on how Stockport Homes has worked with residents to improve building safety and meet regulatory requirements as outlined in the Building Safety Act 2022. We invite all attendees to share their experiences and issues on this topic.

Best practice groups are free to members and are a fantastic opportunity to hear about what’s happening in the sector and network with fellow housing professionals.

Helen Alderson, Senior Customer Engagement Officer, Stockport Homes

Helen’s skills and experience is wide-ranging. As Senior Customer Engagement Officer, Helen’s work is dedicated to developing Stockport Homes’ strategic engagement approaches, focusing on customer engagement in building safety, repairs and investment and customer experience. Previously Helen has worked in roles project managing community development initiatives and Stockport Homes’ furniture recycling service.

In 2017 the tragic fire happened at Grenfell Towers. This shook the housing world and at the same time amplified the importance of ensuring tenants voices and concerns are heard and acted upon. Helen represented Stockport Homes as part of the Best Practice (Social Sector) Building Safety  group set up by the then Ministry for Housing, Community and Local Government. Housing providers and tenants worked together to look at how important building safety information could be best communicated to tenants. The findings were published and used as best practice.

Stockport Homes has worked hard to be at the forefront of changes in building safety, working alongside our customers to better understand their experience of living in a high rise building, ensure they are informed in a way that meets their needs, know how to report any issues to their landlord and are kept informed of the outcomes. The Building Safety Resident Panel (BSRP) comprises residents living in one of the 22 high-rise blocks managed by Stockport Homes. The role of the panel is to provide confidence to other high-rise residents and the Board that Stockport Homes Group are meeting the regulatory requirements as set out in the Building Safety Act 2022.

Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.