We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities and is determined to make a difference. We’ll be bold and open-minded in our pursuit of solutions to help people transform their lives.

What you’ll be doing

We are looking for a Business Analyst to provide business analysis and change management expertise, supporting CHP stakeholders through the review and improvement of business processes and technologies.

1. • Building a shared understanding across all business areas including:
     • Cyclical evaluation and improvement of all processes, procedures and staff training material.
   • Working with all business areas to:
     • Delivering improvement work through engagement with project managers, developers, business stakeholders and suppliers.
     • Ensuring the clean adoption of any supported changes through managing effective user testing and sign off processes.
     • Evaluating the impact of the changes made, including taking responsibility for overseeing and reporting of business benefits realised post-delivery.
   • Working as a member of the D&T and Business Analysis Teams to:
     • To build an agile BA service, including user story creation, wire frame production and effective prioritisation.

What we’re looking for

1. • Bachelor’s degree, or equivalent demonstrable prior learning
   • Business analysis experience in a customer centric service organisation managing internal customer relationships and service delivery processes.
   • The ability to apply strong analytical and problem-solving skills to addressing business service improvement.
   • Excellent customer service skills, with ability to work consultatively whilst ensuring the provision of efficient, consistent and high quality of services.
   • Excellent communication skills (verbal and written) and well-developed influencing and negotiating skills.

Committed to equality of opportunity, we welcome applications from all sections of the community. Applications for job share and part-time working will be considered on a business needs basis.

Wellbeing is a priority for us, and we aim to help our employees achieve a successful work/life balance and have adopted an agile working style. We host a range of learning activities to develop our people, support their career aspirations and professional qualifications. We encourage employee participation on all levels and we’re always open to new ideas or ways of working.