We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities and is determined to make a difference. We’ll be bold and open-minded in our pursuit of solutions to help people transform their lives.

What you’ll be doing

We are looking for a Customer Service Apprentice for an 18-month apprenticeship contract, to join our Community Investment and Engagement teams. In this role you will provide effective and efficient administrative support to the Community Investment and Engagement teams. Ensure a welcoming and safe environment for visitors and employees to The Hub, providing excellent customer service to internal and external customers.

1. • Provide a friendly, welcoming reception function for the Parkside Hub in Melbourne Avenue.
   • Positively and proactively involved in self-development by attending college and completing assessments to gain relevant qualification NVQ level 2 or 3.
   • Administer the community, consultation and feedback inboxes, responding or forwarding emails to the relevant team member or CHP employee to deal with.
   • Service all meeting rooms, ensuring they are set up ready for the activities booked to take place. Check the community fridge is always clean and food easily accessible.
   • Provide an administrative business support service where this is required to support multiple CHP teams.

Reports to

1. • Community Investment and Engagement Manager

What we’re looking for

1. • GCSE or equivalent with a good standard of literacy and numeracy or equivalent demonstrable prior learning.
   • Ability to work accurately and methodically.
   • Demonstrates good communication skills; whether face to face, on the telephone, in writing or on digital platforms and understanding of appropriate channels to communicate effectively with customers.
   • Good computer skills with a keenness for collating data and working with excel and other database tools.
   • Committed to CHP’s mission and values as well as diversity, equity and inclusion.

Transforming lives

1. • Embrace CHP’s mission, strategic objectives, and values by being a great team player who leads by example in line with our competency framework to do what it takes to ensure CHP’s success, as well as customer excellence.
   • Taking responsibility for your own safety, you will follow correct procedures to ensure a safe and healthy working environment for yourself and others.
   • Be compliant with the Risk Management Policy, raise awareness of risk with employees, implement strategies to minimise risk and report any new or emerging risks.
   • Embrace equality, diversity and inclusion in the workplace and adhere to all other relevant policies and procedures.

Please ensure you take the time to answer the questions on the application form. Failure to do so will disqualify you from the process.

Committed to equality of opportunity, we welcome applications from all sections of the community. Applications for job share and part-time working will be considered on a business needs basis.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

We’re a voluntary living wage employer, which means we’re committed to paying all employees at least the living wage. We celebrate diversity, equity and inclusion and we’re accredited as a Disability Confident Employer.

Wellbeing is a priority for us, and we aim to help our employees achieve a successful work/life balance. We host a range of learning activities to develop our people, support their career aspirations and professional qualifications. We encourage employee participation on all levels and we’re always open to new ideas or ways of working.