Do you have the drive to make a difference by living our values every day to help us deliver our new Customer Commitment – It’s an exciting time to join us! 

About us

We’re Muir; working with people to maximise their quality of life. We manage 5,600 homes over a wide geographical area and our customers include families, older people, and those in need of special care and support.  

Our customers have told us how important it is for us to listen and act on their feedback, being there to call on when they need help and do what we say we’ll do.

We’re committed to doing just that – putting our customers at the heart of everything.

We are investing in four exciting new job opportunities to help us deliver a great customer experience making it Easier, Smarter, Better for everyone.

We’re looking for a…

Tenancy Sustainment Officer

Salary £32,813 plus £3,500 car allowance

Full Time – 35 hours

Location – Chester / Agile April 2023

 About You…

Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You’ll add significant value providing a tenancy sustainment service working with our customers to be there to call on when they need help. You’ll work with them to help them sustain their tenancy, understand their needs, offer support and take action to help them develop their skills and behaviours.

This is a new role for us – we’re committed to promoting tenancy sustainability for our customers and the communities where we work.

We are looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving tenancy sustainment for our residents. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.

You’ll be able to…

1. • Deliver an excellent customer focused, tenancy sustainment service to our most vulnerable residents
   • Be adaptable and brilliant at working in partnership with our customers, colleagues and communities
   • Design and deliver effective campaigns to encourage tenancy sustainment across our communities
   • Support the creation of new ideas and innovation in the business.

So, take a look at our job profile – if you think you’ve got most of what we are looking for, but not everything, we’d still love to hear from you.

You’ll need to submit a CV and supporting statement (max 2 A4 sides/ min font 11 for each) telling us about you and why you’re right for the job. To apply, please visit: Muir Current Vacancies and hit the ‘Apply Now’ button.

Please submit your application by 9.00am Monday 15th May 2023.

Please do keep to the submission limits, as we’ll not read the rest. Interviews will take place on 18th May 2023 with Emma Seddon, Community Housing Manager.

About our team…

Our team is great (if we don’t mind saying so ourselves!) we’re led by our Executive Director of Customer Experience. We work hard, support each other, and also like to have fun! You’ll be part of our new Customer Experience Directorate – where you’ll work as part of our Neighbourhood Teams who our led by Assistant Director of Neighbourhoods and you’ll report to our Community Housing Manager. It’s an exciting team to be part of, as we deliver our corporate plan ambitions.

What’s in it for you?

 Muir is a fantastic place to develop and progress your career. Here are some things we think you’ll love about these roles: 

1. • 35-hour working week
   • Flexible / agile working options
   • 25 days annual leave (rising to 28 days after four years) plus Bank Holidays
   • DC Pension Scheme with employer’s contributions up to 10.5%
   • Staff activity fund
   • Medi-Cash Employee Assistance Programme
   • Opportunities for learning, training, and professional development
   • Payments of professional subscription fees.