Are you looking for a role where you can really make a difference?

This is a brand-new role, a role whereby you can work with customers in different locations helping to enrich and build their communities. In this role as a Leasehold Scheme Service Coordinator you will travel across a defined region helping to manage our leasehold for the elderly schemes.

This role is offered on a permanent 18hr per week basis The role is hybrid based requiring some travel across our geography (Midlands, East of England), a full driving license and access to a vehicle will be essential.

Each day you will have the opportunity to meet new people, building working relationships, and supporting residents at our leasehold retirement schemes with any questions or concerns they may have. Delivering a heartfelt service to all customers will be essential as you become a key point of contact to them at our non-managed schemes

The work you will do will be varied and interesting, this could range from helping our residents to have a responsive repairs service, reporting any accidents and address any health and safety concerns on site. You will also work with our estate management teams to ensure our residents communal areas are well maintained whilst delivering value for money.

We’re looking for someone motivated who is driven by delivering a customer centric experience, possesses good communication skills and has a willingness to help our customers through being a supportive presence on site. You will need to be confident in using technology such as computers, phones, and tablets to log and resolve queries. Whilst not essential, a basic knowledge of property repairs and health and safety would be desirable.

If you’re motivated by improving the lives of other people, please apply now with your CV.

Our Offer to you

What you receive from us:

1. • Up to 28 days annual leave (Pro rata based on contracted hours)
   • Investment in your personal development through our extensive learning and development opportunities.
   • Fully Paid DBS check
   • Family friendly, carers leave plus other paid leave
   • Employee Assistance programme
   • Free flu vaccinations

How to apply

Please click “apply” today to upload your CV detailing your employment history.

Please note, if this vacancy receives a high number of applicants, we reserve the right to close the advert and application window early.

Vetting Requirements

The important things – We can only consider applications from candidates who have the right to work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. Original proof must then be provided by day one upon successful candidature).

Naturally working with our customers we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer). We also need you to tell us what you have been up to as a minimum over the past 5 years in terms of employment history. We recognise, welcome and support that everyone’s employment history is unique and can be different. This could include carer duties, travel, seeking work, education, employment, training, or volunteering.

We are committed to safeguarding, promoting the welfare of adults with care and support needs and expect all colleagues and volunteers to share this commitment. This position is subject to a DBS Check.

Equal Opportunities

As an equal opportunities’ employer, Longhurst Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We pride ourselves on looking after our colleagues and as part of our commitment we are an Employer for Carers and would welcome your application if you have additional unpaid caring responsibilities.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Longhurst Group.

Our company

Longhurst Group is one of the leading housing groups in the Midlands and East of England, providing more than 24,000 homes and a wide range of care and support services.

With a team of 1,300 colleagues guided by our shared values, our vision is to improve the lives of our customers and our colleagues and to enhance the communities we serve. We do this by focusing on two clear themes of work: Health and wellbeing and economic resilience.