duration

Duration
1 day or Half-day

duration

Location
In-house

duration

Availability
Good

Suitable for:       RI What does this mean?

This highly interactive one-day course is designed for staff to further develop their skills and improve their knowledge to be able to identify, explain and provide solutions when dealing with the different types of damp, condensation and black mould within properties.

If the problem is left untreated, or dealt with in the wrong way, it can be very costly to put right, and further escalation is likely to occur for the household in the form of rot and infestation.

Spotting the signs early and dealing with them effectively is vital to combatting the problem successfully and avoiding litigation. Let’s deal with it in the right way, first time.

  • Read more

    What the course will cover:

    • Penetrating damp
    • Rising damp
    • Condensation
    • Cold bridging
    • Interstitial condensation
    • Black mould
    • Rot.

    What delegates will learn:

    • The reasons why a property can become damp
    • How penetrating damp occurs and what to do to put it right
    • The symptoms and causes of rising damp
    • The likely causes of condensation, its symptoms, and remedies
    • How to talk confidently to residents about effective steps to reduce and avoid condensation
    • What is meant by interstitial condensation
    • Gain an understanding of the term ‘cold bridging’
    • What the landlords obligations are and the consequences that can occur
    • Damp, humidity and cold surfaces detection devices
    • The different types of rot and infestations that can be caused by damp in the home
    • Practical steps the landlord can take to avoid litigation.

    Who should attend:

    • Contact centre staff
    • Housing management staff
    • Caretakers and handymen
    • Staff who undertake estate visits
    • Supported housing staff
    • Surveyors
    • Property Services staff
    • Customer inspectors
    • Anyone who wishes to further increase their knowledge of damp, mould and condensation.

    This course can also be delivered as a half-day session. Please let us know your preference when booking.

    Looking for a resident-focused version?

    We also offer a separate half-day course designed specifically for tenants, residents and leaseholders.

    Spot it to stop it: Condensation, Damp and Mould for residents (non-technical) gives residents the knowledge and confidence to better understand the causes of damp, condensation and mould, recognise the signs early, and take practical steps to report concerns effectively. Delivered in clear, accessible language, this course helps residents work positively with their landlord to support quicker, more effective resolution.

    Who should attend?
    Tenants, residents and leaseholders.

  • Our trainer

    Nancy Witham has more than 30 years experience within the Social Housing Sector. She delivers innovative, engaging interactive training to operational staff in Repairs & Maintenance, Neighbourhood, Customer Service and Business IT systems. Nancy’s style of training makes learning enjoyable and relevant and her training programmes receive consistently excellent feedback.

  • Testimonials

    • “Nancy has a very direct style that is really helpful for this kind of training. Her slides and presentation were packed full of useful information and practical solutions which could be considered for housing providers.”

      City of York Council

    • “I really liked it – found it very interesting. Especially parts about different parts of home structure – damp course, membrane, cavity – it was really nice to see slides of those sort of elements. Also liked when trainer talked about timeline – how things have changed throughout the years.”

      Castles and Coasts

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

Complete the form below and we'll be in touch.