We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities and is determined to make a difference. We’ll be bold and open-minded in our pursuit of solutions to help people transform their lives.

What you’ll be doing

We are looking for a Resident Engagement Specialist to join our team, with the ability to create innovative and inclusive methods of engagement to ensure CHP tenants and our wider customers and communities are at the heart of our service design and delivery.

1. • Support and empower customers to effectively engage by offering and promoting wide-ranging, innovative and accessible opportunities, tools and activities so that customers can be involved in ways that suit them best.
   • Promote the voice of the customer across CHP, so that it helps to shape our services and drive continuous improvement wherever possible.
   • Develop and agree an annual programme of customer consultation and co-creation with a menu of options, ensuring links to the corporate objectives and team plans.
   • Organise CHP’s customer scrutiny group, including training and development of members, organising meetings and providing support as required.
   • Monitor and report on meaningful outcomes from customer engagement activities, demonstrating clear progress on the delivery of the Customer Engagement Strategy.