duration

Duration
1 day

duration

Location
Live virtual

duration

Availability
Good

Suitable for:       RI What does this mean?

Tackling ASB is a priority for landlords – now more than ever, with landlords struggling to deal with an increase in ASB cases where there are mental health issues. This session will give participants a solid foundation in how to handle complaints of ASB with a strong emphasis on robust investigation and case management principles to manage both risk and expectations.

Delegates will work on real life case studies to provide a more engaging and effective learning experience and will leave feeling more empowered and confident in their knowledge of both legal and non-legal remedies to tackle ASB. Prevention and early intervention are key.

  • Read more

    The sessions will cover:

    • What is anti-social behaviour and what is not
    • The need for a strategy to tackle ASB
    • How to deal with an ASB complaint/file management – 6 stages
    • How to work with witnesses (during covid)
    • Preventing ASB; early intervention
    • Use of non-legal remedies based on case studies
    • Why use a multi-agency approach
    • Evidence gathering for ASB cases – how to think outside the box
    • What is noise nuisance and how to tackle this growing problem
    • How to use the risk matrix to assess a complaint
    • Understanding the legal remedies available including; injunctions, possession proceedings, closure orders, CPNs/CPWs with case studies
    • Cuckooing and county lines
    • The importance of safeguarding  and vulnerable tenants in ASB (discuss Pilkington case).

    What will delegates learn?

    Delegates will:

    • Be able to define what ASB is and what their responsibilities are in tackling it
    • Understand why effective case management is so important
    • Understand the roles of other agencies in tackling ASB (including police and local authorities)
    • Gain a sound knowledge of the various legal and non-legal powers available
    • Learn how to gather evidence during the pandemic.

    Who should attend?

    This is essential for everyone involved in tackling anti-social behaviour. It is suitable for managers to enable them to better understand the time, effort, resources and risk management required; and the responsibilities of the wider organisation in tackling anti-social behaviour. Ideal for new starters and as a refresher.

  • Our trainer

    Aisha Akhtar qualified as a lawyer in 2009 having taken a keen interest in social housing law. She has worked both in private practice and in-house for Local Authorities and Housing Providers as their social housing expert.

    She has been a board member for a housing association previously in East London and is currently an Advisory Board member for Inspirited Minds (a mental health Charity).

    She is also a member of the Law Society’s Housing Law committee.

    She has delivered training sessions throughout the country on various topics throughout her career. She delivers both public and tailor made in-house training to various HAs and LAs.

    Aisha really enjoys delivering training and empowering people, she makes the sessions interactive so there is an exchange of ideas so delegates leave feeling confident in implementing positive change.

  • Testimonials

    • Really enjoyed the course and got a lot out of it. Felt the trainer was very knowledgeable.

      East Lothian Council

    • One of the best Virtual Training sessions I have had. Aisha was great and kept me really interested in the session.

      Vale of Aylesbury Housing Trust

    • I thought Aisha was fantastic really knowledgeable.

      MDDC
  • Cancellations and substitutions

    If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

    Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

    If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

    Cancellations must be made in writing, and will be acknowledged by HQN Limited.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

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Dates



We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

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