Incommunities are looking to recruit 2 Income Officers to join our team on a permanent basis. This is a crucial role to the business, as you will be responsible for recovering arrears accrued by current tenants but also looking at how we can interact with our customers to prevent debt. You will manage your own patch, providing advice, solutions, and support to our residents to ensure financial inclusion.

Responsibilities

1. • Work within a flexible timescale to ensure a co-ordinated and corporate approach to the prevention and recovery of arrears accrued by current tenants
   • Undertake all recovery action for current tenants including maximising opportunities to contact tenants, negotiations, Benefit support and County Court representation
   • Undertake recovery action for former tenant arrears and other miscellaneous debts until they are referred to an external agent
   • Assist in the contribution and future development of tenants rent account to ensure financial inclusion.
   • Have responsibility for all stages of the recovery of debts due from current and former tenants, garage sites, and non Housing Revenue Accounts
   • Respond to enquiries relating to tenant’s accounts including of debt and credit balances and deal with associated record keeping and correspondence
   • Attend face to face visits at tenants’ homes.