duration

Duration
Half-day

duration

Location
In-house

duration

Availability
Good

Suitable for:       All What does this mean?

We all know that introversion/extroversion is a spectrum and that we all sit on the spectrum at different points. But how often do we actively incorporate our knowledge of introversion and extroversion into the managing of our team?

We can easily miss out on valuable insight if we don’t create the space that introverts need to think and express their opinions. We can easily make people feel less valued or worthwhile. This course explores the differences and how to get the best out of both extroverts and introverts.

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    What delegates will take away:

    • A deeper understanding of how introverts/extroverts respond
    • A deeper understanding of how to get the best from all types of people
    • Techniques to create the space required by introverts
    • Techniques to help extroverts stop overpowering introverts
    • Techniques to help introverts and extroverts work together.

    Who’s it for?

    Middle and Senior Management

  • Our trainers

    Laura Bouttell is passionate about inspiring people, whether it’s to deal with that challenging customer differently, to go out for that first run or to take that creative writing course. Her mission in life is to empower people to become their best.

    Laura is an ex-police officer, who has three degrees. She is a published academic author and editor.

    As a result of her time policing in Chapeltown, her own business and her time at Oxford, Laura has seen the gritty side of life as well as the ivory towers and uses her experiences in these diverse fields to help you achieve your dreams.

    Now Laura works with all levels of Leaders in Business to help them get the best out of themselves and those around them. She has worked with Leaders from the Co-op, Team Leaders from Asda, as well as many SMEs and owner-managed businesses that have gone from strength to strength.

     

    Gavin Hutchinson is a veteran trainer with 22 years of experience planning, implementing and delivering training for HM Prison Service, Police Forces and Local Authorities. He is passionate and highly effective with outstanding success in delivering training over a variety of disciplines and fields.

    He has a deep knowledge of behavioural change, motivational training and development across public and private sectors and thoroughly enjoys seeing the effect of his training on the participants. Gavin uses humour to allow participants to absorb the learning and his sessions are great fun.

     

    Simon Thomas’s passion for Learning and Development comes from the satisfaction of making a difference. Helping people to be at their best in work, (and life), fuels his quest to facilitate the most game-changing learning interventions possible.

    His career spans 16 years as a senior leader within Asda/Wal-Mart, progressing through a broad range of senior operational, strategic and commercial positions within the Head Office. Throughout his career Simon has always been deeply involved with developing talent through coaching, mentoring, recruitment and delivering leadership skills programmes. As you might expect from his background, Simon is supremely customer-focused, and always goes the extra mile to deliver memorable learning experiences. His personal learning journey has earned him a CIPD Level 7 accreditation in Learning & Development, Certificates in Stress Management, NLP and Coaching (CMI Level7), accredited practitioner for both the Lumina Spark psychometric model and the Heartstyles Life Indicator – plus he’s a qualified Hypnotherapist and Mental Health First Aider.

    Simon has delivered a broad spectrum of training across all Government Departments such as the Royal Air Force, HM Prison Service and the Dept of Work & Pensions, where he brought learning to life for senior Civil Servants. He also facilitates experiential leadership and wellbeing programmes for organisations and private clients in the UK and around the world. The range of people Simon supports is broad, from professional cyclists wanting to develop their mindset, to global leadership teams aiming to develop cross-cultural impact.

    As part of a hand-picked Associate training team, he has worked for the past 5 years across Europe and Middle East for Lexus Europe on their Luxury Brand & Customer Experience programme. Simon has a secret passion for both history, and creating experiences that move people, and so it is no surprise that he specializes in bringing Lexus stories to life, enabling retailer teams to connect on a more emotional level with customers, and maximise brand value.

     

    Brian Coffman was born in Texas, grew up in the UK, back to Texas (a few years in Canada and Australia added for good measure) and then back to the UK. His life has seen frequent change and varying scenery, personally and professionally, and it gives him great pleasure to share this experience with his clients.

    People are at the heart of everything he does and how he ticks. Career wise, he enjoyed success as a leader in executive search businesses, managing high-performing teams of extremely bright, highly motivated recruiters. Being in professional services meant he always kept a keen eye on clients, making the balance of internal and external relationships crucial.

    He also worked in Operations leadership, and earlier in his career as an HR professional.

    Leadership, search, candidates, clients and HR. You need to enjoy building relationships with people if you’re going to thrive, (survive?!), in these settings.

    He believe the key to success in building relationships and leading people is great attitude. A great attitude is infectious, powerful, inspiring. Whatever your skills and knowledge level, choose great attitude and you’ll find yourself surrounded by amazing people doing amazing things.

    Brian would love to help you harness great attitude to improve your leadership qualities and build inspiring cultures.

     

    Andy Redfearn is passionate about turning complexity into clarity — whether it’s uniting a team around a shared vision, transforming a struggling product into a market leader, or helping others perform at their very best. His mission is to deliver clear results through empowering people and driving organisations to thrive.

    Andy’s career has taken him from the fast-paced world of ad tech to the highly secure and demanding realm of national security and law enforcement. With over twelve years’ experience leading high-performing teams and launching cutting-edge products, he has built a reputation for aligning strategy, technology, and people to deliver impact at scale.

    As Product Leader, Andy led a multi-disciplinary team developing advanced AI data intelligence solutions for government and national security clients. Before that, he was Head of Product and Success, where he guided the company through a major transformation that restored growth and cemented its position as a UK market leader.

    Alongside his professional work, Andy serves as Team Leader and Director of the Holme Valley Mountain Rescue Team, coordinating life-saving search and rescue missions across Yorkshire.

    Driven, collaborative, and calm under pressure, Andy brings a blend of strategic thinking, empathy, and real-world leadership to every challenge — whether in the boardroom or on the mountainside.

     

    Jo Faller-Pope

    Jo is passionate about helping people build confidence, strengthen relationships and lead with authenticity. Whether supporting someone to communicate more effectively, navigate challenging conversations or develop their leadership style, Jo’s focus is always on helping people become the best version of themselves.

    Her career spans leadership roles across digital and marketing agencies, where she predominantly worked in client services; leading high-performing teams and working on customer centric projects for globally recognised clients from Microsoft to Brompton Bikes. Throughout her career, Jo has remained people-focused, building strong teams, nurturing client relationships and creating environments where people can thrive.

    Now working with leaders, teams and customer-facing professionals, Jo delivers engaging and practical learning experiences to help people have a positive influence.

We can bring this course to you.
If you have five or more staff interested our in-house training offers great value for money.

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