We are a value-orientated Housing Association working together to create communities where people want to live.  We manage circa 5,600 homes over a wide geographical area and our residents include families, older people and those in need of special care and support.

Tenancy Services Officer

Full Time (35 hours per week), Permanent

Location: Chester

Salary: £30,477.28 per annum plus £3,500.00 per annum car allowance

Benefits Include: DC Pension Scheme with employer’s contributions up to 10.5%; 25 days annual leave (rising to 28 after 4 years’ service); flexi time (up to 13 additional days’ leave per year) and flexible / agile working options; payments of professional subscription fees, opportunities for learning, training and professional development.

Are you looking for a new challenge?  Are you passionate about excellent customer service?  Do you have the drive and motivation to help to deliver a front-line housing service?  #TeamMuir

Playing a vital role in Muir’s Housing Management Team, you will be responsible for all aspects of housing management on a specific patch in our North West region, including neighbourhood management, community development, resident involvement, lettings, tackling anti-social behaviour and sustaining tenancies.  You will also be required to support and cover for the Income Services Officers in delivering income management services. The focus will be on delivering a holistic, excellent and seamless service for our residents.

We are looking for flexible, dedicated and highly-motivated individuals with experience in housing management. You should be passionate about ensuring our residents receive only the highest quality service and have the communication skills to achieve this. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.

If you are interested in applying for this opportunity, please visit http://www.muir.org.uk/current-vacancies and register to express your interest.

Please upload a CV and written statement detailing how your skills, experience, abilities, behaviours and work-related qualities make you a suitable candidate for this role. Please note that the written statement forms an important part of our shortlisting process. 

Alternatively, to find out more about the role, please contact 0300 123 1200 or email [email protected]  

Closing date:           9am Wednesday 23^rd November 2022

Interviews:               Expected to be on 1^st December 2022

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.