We are a value-orientated Housing Association working together to create communities where people want to live.  We manage circa 5,600 homes over a wide geographical area and our residents include families, older people and those in need of special care and support.

Customer Services Advisor x 2 positions

Permanent, Full-Time (35 hours per week) Mon-Fri (shifts between 8am and 6pm)

Location: Chester / Agile

Salary: £25,743.32 per annum

Benefits Include: DC Pension Scheme with employer’s contributions up to 10%; 25 days annual leave (rising to 28 after 4 years’ service); flexi time (up to 13 additional days’ leave per year) and flexible / agile working options; payments of professional subscription fees, opportunities for learning, training and professional development.

Are you customer-focussed, with excellent problem-solving skills and a professional, friendly manner?  If delivering excellent customer experience is your passion and you enjoy using your initiative to confidently help a diverse range of customers, sometimes in difficult or sensitive situations, then we would like to hear from you. The successful candidate will bring the following to the role:

1. • Enthusiastic, results orientated individual with experience in a demanding customer service environment.
   • Confident in communicating with stakeholders in a variety of methods voice, email, chat, face to face etc.
   • A collaborative, problem solving approach to every interaction supporting a wide range of customers to achieve positive solutions.
   • Confidence in delivering empathetic services to a wide range of customers and the skills to respond a sensitive and confidential manner
   • Positive and open to change and able to contribute positively to a culture of evaluation and improvement
   • A flexible approach to match evolving customer demand in a fast-paced contact centre environment.

If you are interested in applying for this opportunity, please visit http://www.muir.org.uk/current-vacancies and register to express your interest.

Please upload a CV and written supporting statement detailing how your skills, experience, abilities, behaviours and work-related qualities make you a suitable candidate for this role. Please note that the written statement forms an important part of our shortlisting process. 

Closing date:         9am, Monday 14^th November 2022

Interviews:             To be confirmed

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.