By attending this course team leaders will:

• Explore the value of role modelling positive workplace behaviours
• Enhance their range of communication skills, and knowledge of how to use them
• Focus on motivational and coaching style management techniques – getting the best from teams
• Find out how to self-audit, to appreciate their strengths and develop themselves
• Understand how to link objectives to performance.

Course outline:

Our one- or two-day refresher will equip your team leaders with practical tools and techniques they can put into practice immediately.

• Soft skills and hard skills – learning the best of development and technical theory for team leading
• Building team trust – tools and practical application
• Understanding performance management approaches
• Motivating and coaching methods and the value for a team leader.

Who should attend?

Team leaders and managers needing a boost or a skill refresh.

Jo Carr – www.jocarr.co.uk

Jo has been part of the HQN associate trainer team since 2013, when she moved from senior leadership in social housing to becoming a freelance

• A Quality Improvement Specialist
• An ILM Management Coach and Mentor and
• Trainer and Facilitator

Jo has a varied portfolio of clients across social housing, and into NHS Primary Care and in the VSCE.   With over 20 years in management roles in the VSCE and Social Housing and (since 2013)  NHS primary care and transformation projects – she is adaptable, innovative and solution focused, and as a variety of skills and resources to draw on to support the needs of the each of the organisations she works with. Jo is part of the NHS England Quality Improvement Faculty, where she received her training in quality improvement and project management in 2020 , and she has been working in a variety of housing and NHS setting to help organisations improve their performance and systems.

Working across various sections of the UK public sector, Jo works with teams and organisations in the integration arena – and has extensive experience of set up and transformation of the ICBs in England.  This gives Jo insight, perspective, and energy to bring solutions to her clients, whether on a 1-1 coaching, training, or consultancy basis.  She is motivated by working with those who have a desire to innovate, and problem solve.   As part of her commitment to building both organisational and individual resilience, Jo is a trained as a Mental Health First Aider.

If you are unable to attend an event or public training course, please let us know in writing (email is fine) at least 48 hours before. Please email [email protected]

Otherwise, a cancellation fee of £60 plus VAT will be chargeable.

If you are using a package place to attend and do not inform us within the agreed time frame, then a place will be taken to cover your non-attendance.

Cancellations must be made in writing, and will be acknowledged by HQN Limited.