duration

Location
Virtual

The Residents’ Network is pleased to announce its latest best practice group.

Best practice groups are free to members and are a fantastic opportunity to hear about what’s happening in the sector and network with fellow housing professionals and residents.

The topic: Making best use of Tenant Satisfaction Measures (TSMs) data.

This best practice group session is aimed helping tenants understand and then make best use of the Tenant Satisfaction Measures (TSMs) data to inform engagement and service improvement with landlords.

March 2024 will bring the first full year of the collection of Tenant Satisfaction Measures (TSMs) to a close and landlords will have until 30 June to submit their data.  The Regulator of Social Housing will be taking notice of this data and asking landlords how they plan to use it to help improve their services.

Come to find out how tenants can also use that data to inform tenant scrutiny topics and work with your landlord to get the improvements you want to see.

This session will be facilitated by Dr Eve Blezard and take place via zoom.

Why you should come to this best practice group:

  • Get a better understanding of what the TSM data can tell you
  • Find out what others are doing across the country
  • Discuss issues with other engaged residents
  • Learn from each other
  • Ask questions of an expert in the area
  • Get practical tips to take back to your fellow residents and resident engagement staff.
  • Read more

    HQN’s specialist in resident engagement and tenant satisfaction data, Dr Eve Blezard will share case studies and examples from her work supporting tenant scrutiny panels across the country to highlight good practice and provide ideas on how you might want to use that data in your own engagement role.

    She will also share good practice examples of how tenants and landlords working together can achieve some great results in resident satisfaction scores by really focusing on what matters to residents.

    You will have the opportunity to ask questions and discuss issues with Eve directly and residents will also be encouraged to share their experiences of what their organisations are doing so we can all pick up new ideas from each other.

  • Our facilitators

    Dr Eve Blezard, Networks Project Manager, HQN

    Eve is a dedicated community practitioner with a decade of experience in the social housing sector, marked by a TPAS award in 2015. Her work, underpinned by a thesis from Salford University, combines community development and customer insight, focusing on using data and storytelling for actionable research.

    Specialising in tenant satisfaction measures, Eve has significantly contributed to improving service delivery through her development of customer feedback frameworks, highlighted by her presentation at an international qualitative research conference. In her previous role, she had led resident insight strategy and frameworks, leading initiatives  in feedback, research and data for over seven years.

    Currently at HQN as the Networks Project Manager, Eve is drawing on her expertise in enhancing resident engagement and involvement to focus on supporting members on resident engagement and involvement.

  • Cancellations and substitutions

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.

  • Price and booking

    Bookings are closed for this event.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we'll process the booking for you.

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