About the role

We are looking for a Neighbourhood Assistant (1 post) to join our Neighbourhoods team. This role is based as a home based role, where there is no daily requirement to attend an office with the flexibility to attend as required.

The Neighbourhood Assistant provides administrative and lettings support to our Neighbourhoods teams by processing housing applications, supporting documentation and arranging viewings. Other responsibilities include managing waiting lists for re-housing, ensuring nomination targets are achieved and building effective relationships with Local Authority partners and Choice Based Letting providers. In addition to responding to lettings and housing options enquiries and providing housing advice to prospective customers.

The Neighbourhood Assistant will work closely with Neighbourhood Specialists to develop adverts and marketing campaigns whilst ensuring accurate tenancy agreements and sign-up packs are produced. In addition, the post holder will provide customer reception duties where applicable and support facilities management of regional offices, as well as performing general administrative duties to support the work of the neighbourhoods team.

What are we looking for?

To be successful, it is essential you have significant experience delivering customer service and working as part of a team, whilst following set policies and processes.