Ref: 30170

Location: Nottingham

Salary: £38,553 to £41,951 per annum

Closing date: 26/09/2022

Description

Rent Operations Manager

£38,553 to £41,951 per annum

37 hours per week

Nottingham based

Permanent opportunity

 We have an exciting opportunity for a an enthusiastic, customer focused Rent Operations Manager to join our Rents team on a permanent basis.

These are challenging times for our tenants, and we need your commitment to succeed. Working as part of the rents management team, you will play a crucial role in rent collection and debt recovery.

Duties include: 

1. • Develop and maintain effective systems to deliver a consistent high-quality rents recovery service for all service users and maximise the collection of rent arrears.
   • Lead a team of Rent Account Managers in order to effectively manage the recovery of unpaid rent, including taking legal action where necessary, and to maximise revenue.
   • Lead service delivery, developing robust procedures and performance standards for the service. Ensure that customers receive an effective range of appropriate support and assistance in paying their rent, including benefit and debt advice.
   • Regularly review best practice and new innovation to ensure that the service area is at the forefront of excellent rent recovery practice.
   • Promote a strong rent first culture throughout the organisation in order to maximise income.

The person: 

The ideal candidate will come to us with a positive and forward-thinking attitude to continuous improvement of your team and their services, you will be experienced in developing teams to achieve and maintain first rate service delivery, in a Value for Money framework. With an excellent approach to customer service and great people management and communication skills at all levels, both written and verbal, you will bring excellent IT skills, particularly Excel, as well as experience of preparing, monitoring and controlling budgets.

Salary and benefits: 

In exchange for your hard work you will receive a fantastic benefits package that include:

1. • Flexible working policy
   • A generous holiday entitlement and additional holiday purchase scheme (minimum of 27 days, holiday purchase scheme)
   • Local Government pension scheme (company contribution of approximately 16%
   • Clear pay structure and annual salary reviews
   • Learning and development opportunities
   • A variety of health and well-being initiatives
   • Nottingham City Homes offer a variety of additional benefits, more details can be found on our website.

About us: 

Nottingham City Homes manages more than 27,000 homes across the city on behalf of Nottingham City Council. Our vision is to ‘create homes and places where people want to live’.

How do I apply? If you feel you are the ideal candidate for the role and can bring a solution focused approach to your work – please click the apply link today. Please submit a CV and expression of interest outlining how you feel you meet the criteria for this role.

Closing date: 26 September 2022 – This may be subject to change based on volume of suitable applications

Interview date: Likely to be held on 30 September 2022 – please note this date is subject to change

We welcome applications from all sections of our diverse community. Nottingham City Homes is a Disability Confident employer.