Customer complaint handling workshop: 28 February – Live virtual training 

The Housing Ombudsman says that 2 of every 3 complaints they see could have been handled better by the landlord. Getting complaint handling right saves the organisation and the customer time, money and effort as well as improving customer satisfaction.

This workshop covers:

  • Why customers complain
  • How to minimise complaints
  • The 3 things a complainant wants
  • Handling the initial call
  • Investigating the complaint
  • Communicating with the complainant
  • Getting resolution
  • Learning from complaints.

Click here to book and to find out more.

All our training courses now come with a professional development certificate as standard.

Click here to view a full list of our upcoming public courses.