A new era for resident engagement – for housing staff: 22 February – Live virtual training 

This course will take delegates through the new regulatory expectations, help you get where you need to be and also explore the professional behaviours needed to build trust and respect with your residents. It will be interactive with lots of opportunities for delegates to share ideas and good practice with each other.

We will cover:

  • The drivers for change
  • Government and sector responses
  • New regulatory framework for housing
  • New consumer standards – focusing specifically on the Transparency, influence and accountability and Information standards
  • The Tenant Satisfaction Measures – lessons to date
  • What you should be doing to prepare for the introduction of the new regulatory framework
  • Building the right culture
  • Resident engagement in practice
    • Understanding the impact of involvement
    • Assessing the benefits
    • What do residents expect?

What will delegates take away?

Delegates will be able to:

  • Understand the current landscape for resident engagement
  • Be clear on the new regulatory expectations on resident engagement from April 2024
  • Be able to demonstrate how you are meeting the new regulatory standards on transparency, influence and accountability,
  • Develop good practice approaches to engage with residents on building safety
  • Understand how to break down the barriers to effective engagement
  • Recognise the benefits of effective engagement
  • Understand the impact of your engagement activities
  • Have the building blocks to develop a positive culture that encourages trust, respect and transparency.

Be ahead of the game ready for the new regulatory regime for social housing.

This session is relevant for everyone, whatever your job role or position, who works with residents and wants to build positive relationships. It is also relevant for residents, however, we have created a tailored course for residents too. Click here for more information.

Click here to book and to find out more.

All our training courses now come with a professional development certificate as standard.

Click here to view a full list of our upcoming public courses.