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The Housing Ombudsman has released its latest Complaint Handling Failure Order report, sharing learning where it has seen poor complaint handling in the previous quarter. Ahead of the Complaint Handling Code becoming statutory on 1 April 2024, the Ombudsman has…
If you don’t like ice very much, then famously ice-haunted area the Arctic could be the place for you in a few years. For, according to researchers from the University of Colorado Boulder, the polar region could be experiencing “ice-free”…
The government claims that social housing tenants could save as much as £400 a year on their energy bills after it awarded £75 million from the Social Housing Decarbonisation Fund towards free upgrades to tenants’ homes, including insulation, double glazing…
Residents in some of a London borough’s least energy-efficient properties are set to benefit after the council secured £1.7m in grant funding from the Social Housing Decarbonisation Fund (SHDF) programme. Haringey Council says it will use the funding to bring…
A Welsh social housing provider has revealed that 60 of its homes are affected by reinforced autoclaved aerated concrete (RAAC). Trivallis says the properties on the Gower estate in Hirwaun are the only homes it owns that are affected by…
The Housing Ombudsman has made four findings of severe maladministration for Guinness Partnership, after vulnerable children were left living in damp and mould for three years and another resident suffered with fungi growing in one of the bedrooms. In Case…
The Housing Ombudsman has awarded £40,000 in compensation to residents after they were left in dire damp and mould conditions by Lewisham Council. It comes as the ombudsman found three findings of severe maladministration by the landlord. In Case A…
New analysis suggests that social rent levels set by the government will leave London’s boroughs with a “black hole” in their social housing finances of up to £700 million over the next four years. Cross-party group London Councils assessment of…
A local partnership has enabled the regeneration of a brownfield site in the rural village of Worplesdon to provide affordable homes. Bluebell Rise marks several firsts for Surrey-based partners Mount Green Housing Association and Hawksmoor Homes. The development marks not…
Issues caused by second-home ownership in Wales are “unparalleled in a UK context”, the Welsh Climate Change Minister, Julie James, has warned. Addressing the large number of second homes and short-term lets in many communities is one of the commitments…
A housing association has helped its tenants manage over £1 million in debt. Releasing the figures ahead of national Debt Awareness Week, Orbit has revealed that from April 2023 to the end of December 2023 it helped customers manage £1.1m…
The latest Resident Voice Index™ (RVI) survey has revealed that over three-quarters of social housing residents had no or only partial floor coverings in their new home when they moved in, with 75% of these residents indicating a negative sentiment towards this…
