We know that complaints to the Ombudsman Service are increasing. We also suspect that they will continue to increase following the government’s recent social media campaign to raise awareness of how to complain to and about your landlord.

Having a higher than average number of complaints may not be a bad thing – it maybe simply because you are better than others at promoting your complaints service. However, members have told us that they would find it useful to understand relative levels of complaints compared to stock numbers, repairs raised and repairs completed.

We have therefore created the a short survey (it shouldn’t take more than a few minutes to complete) with the aim of getting some benchmark data.

We will provide respondents to the survey with a report on our findings which will provide anonymity but, we hope, useful insight into your relative levels of complaints.

You can take part here