This session is for residents – the network provides an opportunity for you to have your voices heard, learn skills and develop knowledge that will provide you with an understanding of housing policy and the confidence to hold your landlord to account.

The topic: TBC

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    Why come to the best practice group?

    • Great to find out what others are doing
    • Good honest and open discussions
    • Sharing best practice and ideas
    • Acts as a sense-check about what people are doing or thinking of doing.

    We look forward to seeing you there!

  • Our facilitators

    Damian Roche

    Damian is HQN’s Operations Director, supporting our networks and consultancy services. He is an experienced senior leader with a proven track record of developing and delivering excellent operational and customer services, and consultancy and advisory support, within the social housing sector that is tailored to the needs of diverse communities. He has over 30 years’ experience in planning, developing and delivering stretching strategic objectives, to continually improve customer service and deliver excellence. With excellent communication, leadership and interpersonal skills, he has experience across multi-sited organisations with complex structures. In his most recent operational position, he was responsible for the delivery of services to 4,700 households, including customer engagement, repairs and maintenance, tenancy management and sustainability: and income management.

    Lydia Dlaboha

    Lydia joined HQN in 2007 and is currently the Deputy CEO. Her background is in housing management – both general needs and supported. She has worked extensively as a consultant on a wide variety of performance improvement projects. In her current role, Lydia has responsibility for overseeing all of HQN’s work and for quality assurance in particular. She spends the majority of her time talking to HQN members to make sure that our service meets their needs, and on consultancy-related work.

  • Price and booking


    Ticket Type Price Spaces
    FREE to members of the Residents' Network £0.00
    Non-members £60.00

    Registration Information

    Booking Summary

    Please select at least one space to proceed with your booking.

    If you experience any issues when submitting your booking, please email [email protected] with the name and date of the session along with the delegate name(s), email address(es) and job title(s) and we’ll process the booking for you.

  • Cancellations and substitutions

    Cancellations must be made in writing, and will be acknowledged by HQN Limited. Delegates may be substituted at any time.


10 September 2024
10:00am - 12:00pm
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19 November 2024
10:00am - 12:00pm
Book now