The Housing Ombudsman’s powers and profile have increased over the past couple of years, as has the unprecedented demand for its service. The HOS’s corporate plan for 2022-25 sets out ambitious goals and reinforces the changing role and importance of complaint handling.
Having both worked for the Housing Ombudsman Service, hub leads John Goodwin and Dave Simmons have extensive, first-hand experience of what’s required. They led on the project to produce the Ombudsman’s first ‘Complaint Handling Code’ which sets out best practice complaint handling for the sector and they are both trainers and accredited mediators. They have run numerous training workshops for HQN and regularly receive great feedback.
Complaints hub – HQN (hqnetwork.co.uk)
The hub is launching on 15 November and members will have access to regularly updated resources including:
- Good practice guidance and case studies
- Briefings
- Templates for commonly used letters, forms etc
- Podcasts and videos
- Ask the expert
- Monthly virtual “drop-in” sessions.
It’s free to members of the Housing Quality Network. Just email [email protected] and we’ll get you set up.
We’re keen to hear from you as members about your priorities and what you’d like covered, so please send your ideas to us.
Author: Charlie Maunder