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Tenancy fraud is not new – but in recent times social landlords have had to do significantly more and more to tackle the problem. So what is it, exactly? Does it mean fraud at application? After the granting of the tenancy or lease? At the end of the tenancy or lease? Or all three?
As awareness of the supply and demand equation has grown, many housing providers have become more proactive with regard to tenancy fraud. This has run in parallel with the need to become more customerfocused and to find out more about occupiers via customer profiling or tenancy audits. The commercial need to find out more about occupiers has also become more focused since the Welfare Reform Act.
Delegates will learn about:
- The provisions of the Prevention of Social Housing Fraud Act 2013
- The imperatives to tackle tenancy fraud
- The many preventative options
- The risk assessment indicators and how to implement them into everyday operational work
- The most common areas of fraud – succession, sub-letting, unauthorised occupation
- Ways to tackle evidential and proof problems and sharing information with other agencies
- The old remedies such as possession and newer alternatives such as the Fraud Act 2006.
Who should attend?
All key staff, including frontline officers, team leaders and managers from allocations teams, housing options, tenancy management and enforcement, as well as finance and audit, income collection and corporate governance. It is vital that housing providers have a corporate approach to tackling tenancy fraud.