A week in tech, 21 March

Everybody’s favourite global misinformation shambles, Facebook, is facing yet more legal action, with the latest litigation potentially costing the network’s owner, Meta, £3bn. A London judge has given the greenlight for a case, brought by one Dr Liza Lovdahl Gormsen…

Read more ›

Likes
Read more

Opinion: Listen, act, repeat

Listening properly, so we can deliver the right outcomes for customers, is the best way of improving satisfaction scores, regardless of what measure you use, says Kate Krokou, Chief Strategy and Transformation Officer at the Hyde Group. As the sector…

Read more ›

Likes
Read more