Legal

  1. image-Access-and-abandonment-square-IH.jpg Access and abandonment

    Operationally messy and problematic to get right: refusal of access causes corporate anxiety and confusion...
  2. image-ASB - how to effectively tackle it square IH.jpg Anti-social behaviour (ASB) – How to effectively tackle it

    Tackling ASB is a priority for landlords – now during the Covid pandemic more than ever. This session will give participants a solid foundation in how to handle complaints of ASB with a strong emphasis on robust investigation and case management principles to manage both risk and expectations.

  3. image-Coronavirus-and-benefits-square-IH.jpg Coronavirus and benefits

    The outbreak of Coronavirus (COVID-19) and the introduction of the Coronavirus Act 2020, has had an immediate impact on the demand for benefit advice. This workshop gives you the latest information to help you understand the changes in these fast-moving times and keep your tenants in the know about what is available for them.
  4. image-Disciplinary-and-grievance-appeals-square-IH.jpg Disciplinary and grievance appeals for boards/executives

    Many housing organisations manage employee disciplinary and grievance situations well, but when things progress to appeal stage they can often involve senior executives and Board Members who have little involvement with employee relations issues and who may find it hard to scrutinise the decisions made by managers and adopt an impartial and fair stance for all concerned.
  5. image-Domestic-abuse-awareness-square-IH.jpg Domestic abuse awareness – looking behind closed doors

    Meeting the needs of domestic abuse victims from a social housing provider perspective – updated for the Social Housing White Paper
  6. image-Safeguarding-adults-at-risk-square-IH.jpg Equality and diversity: Safeguarding adults at risk

    Safeguarding adults is everyone’s business and the housing industry has a key role to play. Staff must be alert to the signs of abuse and aware of their responsibilities.
  7. image-GDPR-two-years-on-square-IH.jpg GDPR – two years on

    GDPR has now been in force for two years. 25 May 2018 was marked by messages of impending doom and the threat of extortionate fines for organisations if they did not comply. Not to mention millions of emails from organisations that you hadn’t heard from in years asking for consent to process your data.

  8. image-Governance-in-the-virtual-world-square-IH.jpg Governance in the virtual world – half-day course

    Achieving the best in governance and board effectiveness was tough enough before the coronavirus turned the world upside down. Now it’s got that much more difficult.
  9. image-Governance-and-financial-viability-square-IH.jpg Governance: The governance and financial viability standard explained – half-day course

    This is a practical workshop providing advice and guidance for everyone who wants to understand the practical requirements of the governance and financial viability standard and gain an overview of regulatory expectations.

  10. image-Hate-crime-square-IH.jpg Hate crime – kick it into touch

    This course looks at the practical and legal routes for housing practitioners to work with their communities to stamp out hate crime. We will address the key types of hate crime, how to investigate claims and build a successful case for court.
  11. image-Tackling-homelessness-reduction-square-IH.jpg Homelessness – Tackling homelessness reduction – the impact of the Homelessness Reduction Act 2017

    The Homelessness Reduction Act 2017 is due to come into force in April 2018.
  12. image-Homes-fitness-for-human-habitation-act-Square-IH.jpg Homes (Fitness for Human Habitation) Act 2018 and housing disrepair

    This virtual training course covers everything you need to know about the new Act. It takes a practical look at what it means to social housing providers highlighting the key changes and their implications.
  13. image-Housing-case-law-–-square-IH.jpg Housing case law update

    Common law (ie, the right to ‘quiet enjoyment’) pre-dates statute, although latterly housing practitioners have focused on Parliamentary law such as the Localism Act 2011. However, common law is still evolving and higher case law may interpret statute differently. A good example is how the Human Rights Act 1998 has been applied.
  14. image-Housing-disrepair-claims-square-IH.jpg Housing disrepair claims - preventing them

    Do you want to increase customer satisfaction and reduce disrepair claims?
  15. image-Advanced-housing-law-–-square-IH.jpg Housing law - advanced

    Middle and senior managers rarely attend housing law training – apart from short conference workshops. But their knowledge is often dated, maybe based on sector myths, and/or they too quickly ask their chosen retained lawyers. Case law is replete with examples of where this approach is found expensively wanting.
  16. image-Housing-management-law-update-square-IH.jpg Housing management law update

    Middle and senior managers rarely attend Housing Law training – apart from short conference workshops. But their knowledge is often dated, maybe based on sector myths and/or they too quickly ask their chosen retained lawyers. Case law is replete with examples of where this approach is found expensively wanting.
  17. image-Housing-management-issues-square-IH.jpg Housing management: Solutions for tricky housing management issues

    Some housing management issues can be incredibly time consuming to resolve and often get put on the “too difficult” pile. They can be relatively routine, and often minor, but still present challenges.

  18. image-Illegal-eviction-square-IH.jpg Illegal evictions

    Illegal eviction has been criminal since the Forcible Entry Act 1381 – yet landlords continue to make errors. Since 1988 it has also been tortuous and expensive to lose. Indeed in 2014 the Supreme Court awarded statutory damages of £90,500 to a council tenant for unlawful eviction.
  19. image-Introduction-to-leases-square-IH.jpg Leases and recovery of service charges - an introduction

    This course is designed for those who need an understanding of leaseholder service charges as part of their day-to-day work.
  20. image-Modern-slavery-square-IH.jpg Modern slavery

    This course will introduce participants to the subject of modern day slavery, the Modern Slavery Act 2015 and the different forms it can take. It will enable staff to develop skills to better identify and work with both adults or children who may have been exploited. It will provide an understanding of the processes for escalating concerns, recording and reporting procedures.
  21. image-Anti-money-laundering-square-IH.jpg Money laundering – Anti money laundering half-day

    Does your organisation meet the requirements of the UK anti money laundering regime and legislation?
  22. image-Possession proceedings - how they work square IH.jpg Possession proceedings – how they work in the county court

    Possession proceedings should be a last resort for landlords as the implications for tenants are severe – the possible loss of their home. Any action must be shown to be both reasonable and proportionate. Landlords, now more than ever, need to ensure they are up-to-date with the latest changes (including those introduced during the Covid-19 pandemic) and practises on possession proceedings to ensure they do not fall foul to the changes.

  23. image-Regulation-explained-square-IH.jpg Regulation explained – half-day course

    This training is for everyone wanting to understand the requirements of regulation, from new staff to those wishing to refresh their knowledge and/or to progress to executive level.

  24. image-Relationship-breakdown-and-housing-square-IH.jpg Relationship breakdown and housing

    The end of a relationship is often a difficult and stressful time. This course aims to clarify how property and family rights overlap, suggest landlord options and how to advise those going through relationship breakdown
  25. image-Right-to-Buy-and-Right-to-Acquire-square-IH.jpg Right to Buy and Right to Acquire

    Landlords are required to process Right to Buy applications correctly and within set time limits. There may be penalties to pay if is this isn’t done. This practical course will take you through the process including all the common pitfalls – from initial enquiry to final completion. Get up to speed with the latest best practice.
  26. image-S20-consultation-– Asset-management-and-leaseholders-square-IH.jpg S20 consultation - Asset Management and Leaseholders

    With reductions in qualification periods, the levels of leasehold accommodation owned and managed by social housing providers is increasing, and will continue to do so.
  27. image-S20-consultation-square-IH.jpg S.20 consultation – how to do it correctly so you can recover the costs of repairs and improvements from leaseholders and tenants

    The aim of this training is to provide officers with an understanding of how different activities carried out by different parts of the business can impact on an organisation’s ability to fully recover “eligible” costs from both leaseholders and tenants.
  28. image-Safeguarding-adults-at-risk-square-IH.jpg Safeguarding adults at risk

    Safeguarding adults is everyone’s business and the housing industry has a key role to play. Staff must be alert to the signs of abuse and aware of their responsibilities.
  29. image-Safeguarding-square-IH.jpg Safeguarding children and adults at risk

    Safeguarding children and adults at risk is everyone’s business and the housing industry has an important role to play.

  30. image-Safeguarding-children-square-IH.jpg Safeguarding children and child protection

    Recent high profile tragic cases have highlighted the need for increased vigilance on child abuse. These are extreme cases. However, much child abuse goes unnoticed and unreported. It’s rarely a one-off incident and can happen in all areas of society.
  31. image-Tenancies---fixed-term-and-flexible-square-IH.jpg Tenancies - fixed term and flexible

    Conventionally, social housing landlords granted periodic (or life-time) tenancies – but since 1 April 2012 the Localism Act 2011 has given them almost total discretion in choosing the kind of tenancies they offer. Many are now choosing to offer people fixed-term tenancies and others flexible tenancies for two to five years.
  32. image-Tenancies-and-licences-square-IH.jpg Tenancies and licences

    In English law, there are some 15 different kinds of tenancy, all with different names, all with different rights and responsibilities and, since the Localism Act 2011, there are minimum two-year fixed-term flexible and affordable rent tenancies. Many people only have a licence (personal permission) to occupy. Confusion reigns and mistakes are all too common when creating, managing and terminating these occupation agreements.
  33. image-Tenancy-enforcement-square-IH.jpg Tenancy enforcement – nuts and bolts

    Messy gardens; access issues; internal walls knocked down without permission – sound familiar? Every housing officer’s bread and butter is dealing with breaches of tenancy but they’re not always easy to handle, especially if the tenant has mental health problems. This course will look at the ways to deal effectively with the most common tenancy breaches and will also address issues around mental capacity.
  34. image-Tenancy-fraud-square-IH.jpg Tenancy fraud

    Tenancy fraud is not new – but in recent times social landlords have had to do significantly more and more to tackle the problem. So what is it, exactly? Does it mean fraud at application? After the granting of the tenancy or lease? At the end of the tenancy or lease? Or all three?
  35. image-Tenancy-management-square-IH.jpg Tenancy management – the essential guide for housing officers

    Are you new to the field of housing and wondering what your job will involve? Have you been a housing officer for a while and would like to know that you are dealing with tenancy management issues effectively? If so, then this is the course for you!
  36. image-Unlawful-subletting-square-IH.jpg Unlawful subletting - stamp it out

    Unlawful subletting is a stealthy problem which can escalate and cause significant problems for landlords. Those unlawfully subletting their social housing home will do all they can to avoid detection. Can you be sure you are doing all you can to identify and tackle unlawful subletting?
  37. image-Witness-statement-square.jpg Witness statement workshop

    Success in court proceedings is dependent on a strong witness statement. This will be the first evidence the judge sees in support of your case and the basis on which the other party will cross-examine your witnesses.