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Legal

Access and abandonment

Operationally messy and problematic to get right: refusal of access causes corporate anxiety and confusion...
Anti-social behaviour (ASB) and how to tackle it – a masterclass

ASB is a serious issue for landlords and has been legislated for innumerable times over the past few years. The introduction of the ASB Crime and Policing Act 2014 is a shift change from previous approaches in that it is now clearly victim led.
ASB – possession or injunction?

A practical course for housing officers and legal officers wanting to understand when possession is appropriate and when an injunction would be the best action to take.
Domestic abuse awareness – looking behind closed doors

Meeting the needs of domestic abuse victims from a social housing provider perspective.
Equality and diversity: Safeguarding adults at risk

Safeguarding adults is everyone’s business and the housing industry has a key role to play. Staff must be alert to the signs of abuse and aware of their responsibilities.
GDPR – 18 months on

GDPR has now been in force for 18 months. 25 May 2018 was marked by messages of impending doom and the threat of extortionate fines for organisations if they did not comply. Not to mention millions of emails from organisations that you hadn’t heard from in years asking for consent to process your data.
Hate crime – kick it into touch

This course looks at the practical and legal routes for housing practitioners to work with their communities to stamp out hate crime. We will address the key types of hate crime, how to investigate claims and build a successful case for court.
Homelessness – Tackling homelessness reduction – the impact of the Homelessness Reduction Act 2017

The Homelessness Reduction Act 2017 is due to come into force in April 2018.
Housing case law update

Common law (ie, the right to ‘quiet enjoyment’) pre-dates statute, although latterly housing practitioners have focused on Parliamentary law such as the Localism Act 2011. However, common law is still evolving and higher case law may interpret statute differently. A good example is how the Human Rights Act 1998 has been applied.
Housing disrepair claims - preventing them

Do you want to increase customer satisfaction and reduce disrepair claims?
Housing law - a basic survival guide

This event has been developed to provide officers within the social housing sector with an introduction to the law that affects their day-today work.
Housing law - advanced

Middle and senior managers rarely attend housing law training – apart from short conference workshops. But their knowledge is often dated, maybe based on sector myths, and/or they too quickly ask their chosen retained lawyers. Case law is replete with examples of where this approach is found expensively wanting.
Housing management law update

Middle and senior managers rarely attend Housing Law training – apart from short conference workshops. But their knowledge is often dated, maybe based on sector myths and/or they too quickly ask their chosen retained lawyers. Case law is replete with examples of where this approach is found expensively wanting.
Housing management: Solutions for tricky housing management issues

Some housing management issues can be incredibly time consuming to resolve and often get put on the “too difficult” pile. They can be relatively routine, and often minor, but still present challenges.
Illegal eviction

Illegal eviction has been unlawful since the Forcible Entry Act 1381 – yet landlords of all kinds continue to make errors in this area. Since 1988 it has also been tortuous and expensive to lose. Indeed in 2014 the Supreme Court awarded statutory damages of £90,500 to a council tenant for unlawful eviction.
Leases and recovery of service charges - an introduction

This course is designed for those who need an understanding of leaseholder service charges as part of their day-to-day work.
Money laundering – Anti money laundering half-day

Does your organisation meet the requirements of the UK anti money laundering regime and legislation?
Possession proceedings in the County Courts

Possession proceedings are a serious matter, undertaken by landlords as a last resort. This course is designed for staff taking possession action and will cover notices for possession, grounds for possession, the court powers on considering possession action, warrants of possession and dealing with applications to suspend a warrant.
Relationship breakdown and housing

The end of a relationship is often a difficult and stressful time. This course aims to clarify how property and family rights overlap, suggest landlord options and how to advise those going through relationship breakdown
Right to Buy and Right to Acquire

Landlords are required to process Right to Buy applications correctly and within set time limits. There may be penalties to pay if is this isn’t done. This practical course will take you through the process including all the common pitfalls – from initial enquiry to final completion. Get up to speed with the latest best practice.
S20 consultation - Asset Management and Leaseholders

With reductions in qualification periods, the levels of leasehold accommodation owned and managed by social housing providers is increasing, and will continue to do so.
Safeguarding children and adults at risk

Safeguarding children and adults at risk is everyone’s business and the housing industry has an important role to play.
Safeguarding children and child protection

Recent high profile tragic cases have highlighted the need for increased vigilance on child abuse. These are extreme cases. However, much child abuse goes unnoticed and unreported. It’s rarely a one-off incident and can happen in all areas of society.
Sex offenders - working with them

An introductory course looking at what a sex offender is, and how to work effectively with them. Delegates will also have the opportunity to examine prejudices and how to work with these.
Social housing eligibility

Social housing staff struggle with ‘recourse to public funds and immigration law’ as it impacts on their work. The law, regulations and case law are always changing. Brexit and ongoing refugee arrivals are likely to make this more complex.
Tenancies - fixed term and flexible

Conventionally, social housing landlords granted periodic (or life-time) tenancies – but since 1 April 2012 the Localism Act 2011 has given them almost total discretion in choosing the kind of tenancies they offer. Many are now choosing to offer people fixed-term tenancies and others flexible tenancies for two to five years.
Tenancies and licences

In English law, there are some 15 different kinds of tenancy, all with different names, all with different rights and responsibilities and, since the Localism Act 2011, there are minimum two-year fixed-term flexible and affordable rent tenancies. Many people only have a licence (personal permission) to occupy. Confusion reigns and mistakes are all too common when creating, managing and terminating these occupation agreements.
Tenancy enforcement – nuts and bolts

Messy gardens; access issues; internal walls knocked down without permission – sound familiar? Every housing officer’s bread and butter is dealing with breaches of tenancy but they’re not always easy to handle, especially if the tenant has mental health problems. This course will look at the ways to deal effectively with the most common tenancy breaches and will also address issues around mental capacity.
Tenancy fraud

Tenancy fraud is not new – but in recent times social landlords have had to do significantly more and more to tackle the problem. So what is it, exactly? Does it mean fraud at application? After the granting of the tenancy or lease? At the end of the tenancy or lease? Or all three?
Tenancy management – the essential guide for housing officers

Are you new to the field of housing and wondering what your job will involve? Have you been a housing officer for a while and would like to know that you are dealing with tenancy management issues effectively? If so, then this is the course for you!
Tenants’ service charge recovery - an introduction

Service charges is a complex issue and when managed incorrectly can cost landlords thousands of pounds every year. This course will help housing practitioners understand tenants’ service charges, what they are and how they work in order to maximise income.
Unlawful subletting - stamp it out

Unlawful subletting is a stealthy problem which can escalate and cause significant problems for landlords. Those unlawfully subletting their social housing home will do all they can to avoid detection. Can you be sure you are doing all you can to identify and tackle unlawful subletting?