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We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities and is determined to make a difference. We’ll be bold and open-minded in our pursuit of solutions to help people transform their lives.

What you’ll be doing

We are looking for a Welfare Benefits Advisor to provide housing benefit and other benefits advice to residents and employees, to maximise residents’ income and increase their ability to afford and sustain their tenancy.

1. • Provide advice, information and training to CHP teams on the welfare benefits system to enable them to provide suitable advice to customers and applicants in line with welfare reform.
   • To assist applicants with completion of Housing Benefit claims, universal credit and other welfare benefit applications and estimate their likely entitlement.
   • Develop effective working relationships with other local sources of welfare benefits advice and work with them to provide residents with advice and support in claiming all welfare benefits.
   • Act as an advocate and represent customers at housing benefit and welfare benefit tribunals.
   • Full driving licence and use of own car for business travel will be required.

What we’re looking for

1. • Evidence of attainment of good literacy and numeracy at A-level or equivalent.
   • Full driving licence and access to a vehicle for work purposes.
   • Background in Housing Benefit or welfare rights and Universal Credit.
   • Experienced in dealing face to face with vulnerable households, preferably with experience of visiting customers in their homes.
   • Excellent interpersonal skills and the ability to communicate at all levels.

Committed to equality of opportunity, we welcome applications from all sections of the community. Applications for job share and part-time working will be considered on a business needs basis.

Wellbeing is a priority for us, and we aim to help our employees achieve a successful work/life balance and have adopted an agile working style. We host a range of learning activities to develop our people, support their career aspirations and professional qualifications. We encourage employee participation on all levels and we’re always open to new ideas or ways of working.