• Job description

    Salary £16,560.59 + car allowance £1,901.81 – 17.5 hours pw

    About You…

    Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You’ll add significant value providing a comprehensive housing management service
    working with our customers to maximise their quality of life. You’ll work with our residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service
    approach.

    We’re looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused,
    innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.

    You’ll be able to…..

    • Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction
    • Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of our communities
    • Support the creation of new ideas and innovation in the business
    • Be adaptable and brilliant at working in partnership with our customers, colleagues and communities

    About our team …

    Our team is great (if we don’t mind saying so ourselves!) we’re led by our Executive Director of Customer Experience.
    We work hard, support each other, and also like to have fun!

    You’ll be part of our new Customer Experience Directorate – where you’ll work as part of our Neighbourhood Teams who are led by our Assistant Director of Neighbourhoods and you’ll be reporting t

  • How to apply

    So, take a look at our job profile – if you think you’ve got most of what we are looking for, but not everything, we’d still love to hear from you.

    To apply please visit https://www.muir.org.uk/current-vacancies and click Apply Online. You’ll need to submit a CV and supporting statement (max 2 A4 sides/ min font 11 for each) telling us about you and why you’re right for the job by 9.00am on Monday 6th May 2024. Please do keep to the submission limits, as we’ll not read the rest. Interviews will take place on week commencing 13th May 2024 (date to be confirmed) with Simon Rudkin, Community Housing Manager.