Members only

Location: Enfield – Hybrid (occasional evening/weekend working).

Salary: £50,000

Hours: 37.5

Reporting to: Head of Property Services

Christian Action Housing Association is proud to be a local landlord providing homes and services across the North and East London region, managing around 1600 homes. We manage mixed tenure housing stock, including independent living and the provision of supported housing accommodation and services for young people.

We are a diverse, fun and friendly team whose mission is to provide high quality and affordable housing, support and services to those in housing need.

Following a restructure in the Property Services Team, and to strengthen our repairs and contract management function, an exciting opportunity has arisen for a Repairs Manager, to join our busy team. This is a brand new role that is one of two Operational Managers in the team.

Some of the core responsibilities of the role will include:

1. • To oversee and be responsible for the operational delivery of a high quality repairs and maintenance service across mixed tenure housing stock.
   • Responsible for the operational management of void repairs through a surveyor and contractor.
   • Contribute to setting the strategic direction and budgets of managed service.
   • Establish effective reporting mechanisms for repairs data to ensure services are be monitored effectively and future demands and impacts can be identified to drive service delivery plans and budget setting.
   • Management of disrepair cases and voids.
   • Lead on investigating and resolving customer complaints across the Property Service Team.
   • Work with Resident Involvement Officer to model and establish strong positive engagement with customers in line with best practice and current tenant satisfaction measures.

 

For a full understanding of the requirements of this role, please look at the job profile. https://careers.christianaction.org.uk/job/504951

Christian Action Housing is a ‘Disability Confident Employer’, we are committed to making our recruitment process open and fair, and we will work with individuals with a disability to make our roles accessible wherever possible. We welcome and embrace those from all faiths and none. We are an anti-racism organisation and have a zero tolerance on racism and all forms of bigotry.

Closing Date for applications: Monday 12th Feb 24 @ 09.00.  Interviews: Week commencing 19th Feb 24.

Requirements

Essential

1. • Experience of working at management level in repairs and maintenance environment, preferably within the social housing sector.
   • Business acumen with a proven track record of setting budgets and financial monitoring and management of spend.
   • Experience of performance management of contracts against agreed KPI.
   • Management of the work quality and best value approach in repairs.
   • Knowledge and experience of managing key issues for example – Complaint / Disrepair / Insurance claims / Voids.
   • Experience of compiling and producing reports / statistics for internal and external use.
   • Strong presentational, interpersonal and communication skills.
   • IT literate with Microsoft packages and database management systems including Housing management systems like SDM.
   • Problem solving, decision-making and forward planning ability.
   • Well organised and prioritise own workload to meet deadlines.
   • Relationship building and maintaining with internal and external stakeholders.
   • Able to deliver excellent customer services to our tenants and residents.
   • Personal integrity and honesty.
   • Self-motivated and a positive ‘can do’ attitude approach.
   • Degree or other professional qualifications in Building Construction/Surveying/Management or equivalent experience.
   • Full driving licence and use of car with business insurance.

 

Desirable

1. • Experience of working in social housing sector.
   • Experience of working with NHF schedule of rates.
   • Experience of using housing management / asset management databases.
   • Chartered member of RICS/CIOB or similar professional bodies/institutions.