Members only

Permanent

Bruce Kenrick House, Kings Cross, London

£51,386 to £57,096 per annum for 35 hours per week.

Are you looking for a fulfilling and rewarding career opportunity working for one of London’s biggest housing associations, Notting Hill Genesis? Can you provide a first-class service to enhance and improve the customer experience of our residents?

Role Responsibilities

We are seeking a passionate and experienced Rents Compliance & Operations Manager to lead and oversee the day-to-day operations of our debt recovery department for former tenant arrears and credits.

As a key member of the customer experience department, you will play a crucial role in ensuring the that the organisation complies with the regulatory Rent Standard and other related legislation and contractual arrangements alongside delivering against the six priorities in our customer strategy.

Your team will be responsible for ensuring that all rents are set and reviewed accurately and overseeing the former tenant portfolio of arrears collections, credit refunds through to former tenant litigation.

You will be expected to make a significant impact by efficiently managing the recovery of former tenant arrears and credits, contributing to the financial health of the housing association.

We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

 

Requirements

We believe that great service starts with great people, and are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

You promote a collaborative culture where you support and encourage others to deliver positive change.

Necessary experience and skills –

1. • Comprehensive knowledge and substantial experience of the regulatory rent standard and the key requirements for delivery.
   • Prepare and present regular reports on regulatory compliance and consumer standard implementation to senior management and relevant stakeholders.
   • Ability to implement changes in regulations and demonstrate a proactive approach to regulatory adherence.
   • Experience in debt recovery or credit control, ideally within the housing or property management sector
   • Ability to motivate, guide and develop team members.
   • Be able to develop clear targets and deliver to set KPIs.
   • Experience of developing and managing credible relationships with a range of internal and external stakeholders.
   • Good analytical and evaluation skills
   • Good communication skills suitable for a range of audience and ability to communicate difficult complex information.
   • Excellent report writing skills.
   • Excellent time management skills and the ability to work to tight deadlines with your caseloads.

 

What’s in it for me?

1. • Excellent annual leave allowance and flexible working opportunities
   • Generous pension scheme
   • Enhanced maternity, paternity and adoption pay
   • Employee assistance – free confidential advice and counselling services provided by independent specialist organisations
   • Health cash plan
   • Staff discounts
   • Interest free loans: season ticket loan, tenancy deposit loan and training loan
   • Cycle to work scheme
   • Life assurance x4 annual salary

 

How to apply/selection process

Step 1 – Send your CV and Supporting Statement

Step 2 – Successful candidates will be selected for an interview after the advert has closed

Step 3 – Interview will consist of competency-based  questions and a presentation – you will be told in advance what you need to prepare for

Closing date: Sunday 17 December 2023 (at midnight)

Shortlisting date: Monday 18 December 2023

Please apply for this role with us online. If you are not able to apply online, please contact our recruitment partner – Retinue Solutions – [email protected] to discuss your requirements. Please contact Retinue to discuss any questions around this vacancy.