• Job description

    Directorate: Customer, Place and Services
    Job Title: Rent Support Officer – Prevention (Permanent)
    Hours: 37 Hours per week (full time – to be worked flexibly in line with business needs)
    Salary: £27,508 – £30,125 – Grade F (Full Time Equivalent based on 37 hours) per annum, pro rata (Plus Casual User Mileage Allowance)

    Location: Based at Gadbrook Park, Northwich.

    Flexibility to work from a variety of places including our office at Gadbrook Park, Northwich and home (dependent on the job role and the needs of our customer, our organisation and our teams)

    Do you want to work for a ‘Best Companies Top 100 company’?

    Are you looking for an exciting opportunity working as part of a professional, engaged, and friendly organisation?  Our values are Fairness, Openness, Respect, Enthusiasm, Collaboration, Commitment and Customer Focus, we are constantly striving to demonstrate these values in our day to day working environment and culture.

    The Opportunity

    This is an exciting opportunity to work in a rewarding and fast-paced environment. You will be working in a high performing team, making a positive impact to reduce arrears and help to sustain tenancies.

    You will manage lower-level arrears for our current tenants’ on a specific patch, and working closely with the Rent Support Officers (High Level), assisting in reducing arrears to protect the Trust’s Income. This role is a great opportunity for anyone who is interested in Income Management and tenancy sustainment.

    What Will You Do?

      • To promote the Trust’s ‘Rent First’ message at all times
      • To focus on the prevention of debt and those customers whose arrears are below the level where legal recovery action would start
      • To take proactive, prompt and effective action in accordance with the Trust’s Corporate Debt Policy to maximise rental income, the main source of income for the Trust
      • To maximise the personal income for Customers of the trust through the completion of low level benefit applications and signposting to internal teams and external partners.
      • To achieve the agreed individual and team performance targets to meet the SAM’s in the Our Money strategy

    Minimum Requirements For This Role

      • Five GCSE’s grade 4-9 / A* – C (including Math’s and English) or equivalent level of qualification.
      • UK Driving Licence or ability to travel to appointments as necessary

    The role will also require the successful candidate to undergo a DBS check.

    In line with the Trust’s Disclosure & Barring Policy, please confirm WITHIN YOUR APPLICATION if you have any current convictions under the Rehabilitation of Offenders Act 1974. Applicants will be subject to a DBS check.

    Additionally, due to the flexible working arrangements with this role, you will need access to a room where you can work from and a suitable internet connection.

    For more information contact:

    If you have any queries about this or would like to ask any questions to learn more about the role, please contact Phil Cottrell via our website.

    Benefits

      • Competitive salary
      • Generous annual leave entitlement – 24-29 days (entitlement increases 1 day each year, over the first 5 years) holidays plus UK public/bank holidays (based on level of service) (part time pro rata)*
      • Ability to buy up to 5 days additional annual leave* (pro rata for part-time) each year*
      • 5% employer contribution to our Pension Scheme (minimum 3% employee contribution) with life assurance benefit*.
      • Contribution to the cost of nursery or afterschool care to help with childcare costs*
      • Commitment to support your ongoing learning and development, with the opportunity to develop a range of transferable skills.
      • Day off for your Birthday to be taken during your birth month (based on contractual hours)
      • An annual Health and Wellbeing Allowance or the option to enrol in a Health Cash Plan*
      • ‘Thank you’ gift for your continuous service starting at 5 years’ service, and every 5 years’ thereafter.
      • 24/7, 365 day Employee Assistance Programme (EAP) including free counselling
      • Compensation for professional memberships which are an expressed requirement
        for the role.
      • Free annual flu vaccines and free Eye Care Vouchers every 2 years*
      • Discounts on a gym membership and phone contract
      • Cycle to work scheme*
      • Free to use car park at our office on Gadbrook Park
      • Involvement in regular health and wellbeing initiatives and charity fundraising activities
      • Opportunities to give feedback and join various colleague forums, to help shape change at the Trust.

    * Benefits offered providing you meet the eligibility criteria

    HOW TO APPLY:

    Closing date for applications:         Monday 13/11/2023 (12:00 noon)

    (Please be aware that applications received after this time may not be considered)

    In person Interview and assessment date(s):       Tuesday 21/11/2023

    Please review the job Information pack (on our website: http://www.wvht.co.uk) for further information and submit your CV with a covering letter (max. 2 pages) demonstrating how you meet the minimum criteria in relation to the accountability profile and person specification, please send to: [email protected]

    Those applicants that consider themselves to have a disability and meet the minimum criteria for the role will be guaranteed an interview.  Please confirm within your application if you consider yourself to have a disability and if so, what reasonable adjustments may be required for you to attend an interview or assessment.

    Disclaimer:

      • We may conduct social media checks from sources such as Google, Facebook and LinkedIn to assist us in our assessment of your suitability for the role.
      • We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
      • Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
      • The recruiting manager will review your skills and experience to determine if there is a match with the position you have applied for. If there is, we will contact you by phone or email to schedule an interview / assessment. If not, you will not be contacted.
      • Please note due to the high volume of applications we are unable to respond to all unsuccessful applicants. If you haven’t heard from us within 3 weeks of the vacancy closing date, unfortunately we will not be pursuing your application further.
      • Successful applicants will be required to provide evidence of their Right to Work in the UK evidence of essential qualifications, complete a health questionnaire and undertake a DBS check (if relevant to the role).
      • We reserve the right to refuse applications if they do not have an accompanying cover letter.

    We appreciate your interest in Weaver Vale Housing Trust and the time you have invested in applying to us.

    The Trust invites applications from all members of the community, irrespective of Gender, Gender reassignment, Sexual orientation, Race, Religion or belief, Disability, Age, Pregnancy and maternity, Marriage and civil partnership.