Members only

Permanent

Bruce Kenrick House, Kings Cross, London

£43,264 to £48,072 per annum for 35 hours per week.

Are you looking for a fulfilling and rewarding career opportunity working for one of London’s biggest housing associations, Notting Hill Genesis? Can you provide a first-class service to enhance and improve the customer satisfaction of our residents?

Role Responsibilities

We’re offering a fantastic opportunity to join us as a Regulatory Quality Assurance Lead in our newly formed Policy and Regulations Team. We are seeking a Regulatory Quality Assurance Lead to develop and oversee a quality assurance compliance framework which outlines key deliverables we need to meet and include results from tenant satisfaction measures to improve on what matters to our customers.

As our Regulatory Quality Assurance Lead,  you will use your expertise to monitor, assess, and enforce quality control standards to provide oversight of compliance with the rent standard, consumer standard and relevant policies.

This is a challenging role focussed on enabling the business to measure, analyse and learn their compliance ratings with regulatory standards through a range of mechanisms.

The priorities of our customer strategy and new tenant satisfaction measures will be a key priority and this role is crucial to ensure that NHG is well versed in how we adhere to our obligations.

We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

Requirements

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. You don’t need to have worked in housing before, you might just be starting out or you’ll be looking for a career change

You promote a collaborative culture where you support and encourage your teams to deliver positive change.

Necessary experience and skills –

1. • Comprehensive knowledge of the rent standard and consumer standard
   • Knowledge of housing regulations, legislation, policies, and standards related to social housing.
   • Strong analytical skills, with the ability to identify quality control problems and develop effective solutions.
   • Excellent communication skills, both oral and written, with the ability to work with diverse stakeholders.
   • High level of professionalism, integrity, and ethical conduct when dealing with sensitive information
   • Experience in carrying out high quality research and analysis, including analysing data, developing or analysing spreadsheet models, interpreting evidence, and communicating findings.
   • Good report writing and excellent communication skills to a wide range of internal and external stakeholders.
   • Good knowledge of data analysis tools and techniques
   • Experience in analysing data, diagnosing problems, , developing solutions and overseeing action plans through to delivery.
   • Knowledge of social housing regulation, wider regulatory policy, or national housing policy would be an advantage.