• Job description

    Permanent

    Bruce Kenrick House, Kings Cross, London

    £51,386 to £57,096 per annum for 35 hours per week.

    Are you looking for a fulfilling and rewarding career opportunity working for one of London’s biggest housing associations, Notting Hill Genesis? Can you provide a first-class service to enhance and improve the customer experience of our residents?

     

    Requirements

    We’re offering a fantastic opportunity to join us as a Regulatory and Consumer Standard Manager in our newly formed Policy and Regulations Team.

    This is an exciting new role to oversee the governance, compliance, and implementation of the regulatory framework in relation to the Rent & Consumer Standard.

    As a key member of the customer experience department, you will play a crucial role in ensuring the financial stability and regulatory compliance of our organisation alongside delivering against the six priorities in our customer strategy.

    You will play a vital role in ensuring adherence to the regulator’s social housing rent standard and revised consumer standard.

    The sector is becoming more complex and faces an increasingly challenging operating environment. This role will be pivotal in not only understanding the regulator’s standards but also the practical application requirements and how to evidence our adherence to these.

    This position holds the responsibility to maintain and update the rents compliance framework and implement the consumer regulation assurance framework and provide expert guidance and actions plans to the wider business, thereby safeguarding our commitment to regulatory compliance and enhancing the experience of our tenants.

    We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

    The Ideal Candidate

    We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. You don’t need to have worked in housing before, you might just be starting out or you’ll be looking for a career change.

    You promote a collaborative culture where you support and encourage others to deliver positive change.

    Necessary experience and skills –

      • Comprehensive knowledge of the regulatory landscape governing the social housing sector, including the regulator’s rent standard and consumer standard and the key requirements for housing associations.
      • Prepare and present regular reports on regulatory compliance and consumer standard implementation to senior management and relevant stakeholders.
      • Communicate changes in regulations, compliance requirements, and best practices to the organisation to ensure a proactive approach to regulatory adherence.
      • Experience of managing credible relationships with a range of stakeholders, including tenants and tenant groups.
      • You should also have good analytical and evaluation skills,
      • Experience of managing and delivering effective compliance projects
      • Good analytical and evaluation skills
      • Good communication skills suitable for a range of audiences
      • Able to outline compliance metrics to meet required service and quality targets
      • Carry out internal audits and gap analyses to assess compliance risks
      • Excellent report writing skills
      • conversations sensitively and professionally
      • Excellent time management skills and the ability to work to tight deadlines with your caseloads

     

    What’s in it for me?

      • Excellent annual leave allowance and flexible working opportunities
      • Generous pension scheme
      • Enhanced maternity, paternity and adoption pay
      • Employee assistance – free confidential advice and counselling services provided by independent specialist organisations
      • Health cash plan
      • Staff discounts
      • Interest free loans: season ticket loan, tenancy deposit loan and training loan
      • Cycle to work scheme
      • Life assurance x4 annual salary

    How to apply/selection process

    Step 1 – Send your CV and Supporting Statement

    Step 2 – Successful candidates will be selected for an interview after the advert has closed

    Step 3 – Interview will consist of competency-based  questions and a presentation – you will be told in advance what you need to prepare for

    Closing date: Sunday 10 December 2023 (at midnight)

    Shortlisting date: Monday 11 December 2023

    Interview date: Thursday 14 and Friday 15 December 2023

    Please apply for this role with us online. If you are not able to apply online, please contact our recruitment partner – Retinue Solutions – [email protected] to discuss your requirements. Please contact Retinue to discuss any questions around this vacancy.