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About the role

We are looking for a Neighbourhood Repairs Manager– (1 post) to join our Property Services and Delivery team on a fixed term basis for a period of 18 months. This role is home based role, where there is no daily requirement to attend an office with the flexibility to attend as required.

The Neighbourhood Repairs Manager will lead on delivery of a comprehensive day to day repairs and voids maintenance service to customers living in a defined geographical area, by excellent contract management. Additionally, collaborating with colleagues and integrating day to day repairs service with the overall customer and neighbourhood service and the overall asset management service in order to ensure customers receive a seamless service.

You will ensure the day to day repairs and voids management contracts are implemented and managed to deliver excellent service to customers and to minimise void rent loss, and collaborate with colleagues in asset management and procurement to design contract specifications for the day to day repairs and voids contract.

The successful candidate will be a qualified Surveyor or have equivalent qualifications/experience. You will have experience of leading a team to high level performance, experience in delivering high levels of customer service and housing management regulations and their application in a broad range of specialisms.

Experience of contract management in a property and construction environment is essential, as is experience of interpreting complex data and using it to inform business decisions.

What you can expect from us

We offer a competitive salary, a generous annual leave entitlement of 31 days plus bank holidays and a pension scheme with employer matched contributions of up to 10%. Your wellbeing matters to us, and we offer a health cash plan where you can claim back money for health care, access to a GP service and an employee assistance programme, along with access to discounts for you and your family to enjoy outside of work.

We are passionate about our people, enabling their development, with learning opportunities to progress both personally and professionally. This includes access to volunteer in our local communities or learn a new skill outside of work.

We have created a flexible working environment, with Onward WorkSpace, which is our approach that focuses on work being the thing that we do that makes a difference to our customers, not the place we go. You will be provided with all the ICT working equipment to enable you to undertake your role.

About Onward

Onward Homes is one of the largest registered providers of social housing in the North West, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

If candidates have any concerns / questions in relation to Covid-19 and the role at any stage of the recruitment and selection process they can contact the HR team on [email protected] and a member of the HR Team will be in touch.

Please note that we reserve the right to close the vacancy early prior to the closing date.