Members only

Location: Enfield, Hybrid Working

Salary: £ 38,000 – £42,000

Hours: 37.5

Reporting to: Operations Manager – Housing Services

Christian Action Housing Association is proud to be a local landlord providing homes and services across the North and East London region, managing around 1600 homes. We manage mixed tenure housing stock, including independent living and the provision of supported housing accommodation and services for young people.

We are a diverse, fun and friendly team whose mission is to provide high quality and affordable housing, support and services to those in housing need.

Following a restructure in the Housing and Community Services Team an exciting opportunity has arisen for a Housing Services Team Leader, to join our busy team. This is a brand new role that is one of two Team Leaders within the newly structured department.

Some of the core responsibilities of the role will include:

1. • Responsible for the operational delivery of a high quality and customer focused, tenancy, voids, lettings, neighbourhood and ASB service across mixed tenure housing stock. This includes direct management and accountability for a small stock of leasehold properties.
   • Develop and maintain a high performance and positive operational staff culture.
   • To have a key role in working with staff, customers and other stakeholders to ensure that the reputation and profile of CAHA and the managed teams are effectively promoted on a local level.
   • Provide excellent line management to Housing Officers and Independent Living Housing Officers, driven by commitment to excellent customer services, meet relevant KPIs and providing advice, guidance and coaching to direct reports as appropriate.  
   • To be a proactive member of the Housing Operations Management Team; continually seeking to improve outcomes and develop your own skills and the performance of the team whilst working in partnership with other team leaders to deliver outstanding customer services to both internal and external stakeholders.  

For a full understanding of the requirements of this role, please look at the job profile. https://careers.christianaction.org.uk/job/505058

Christian Action Housing is a ‘Disability Confident Employer’, we are committed to making our recruitment process open and fair, and we will work with individuals with a disability to make our roles accessible wherever possible. We welcome and embrace those from all faiths and none. We are an anti-racism organisation and have a zero tolerance on racism and all forms of bigotry.

Closing date for applications: Tuesday 13th Feb 2024.  Interviews; Week commencing 19th February 2024.

 

Requirements

Essential

1. • Experience of managing a front line housing team in a housing association or local authority.
   • Demonstrable experience and working knowledge of managing a portfolio of leasehold / shared ownership properties, including Section 20 consultations and processes, lease enforcement, etc.
   • Ability to lead a diverse team of people and build a strong cohesive team ethos within a demanding environment.
   • Eager to learn, with the ability to develop further skills and knowledge.
   • Experience of complaints resolution.
   • Organisational and planning skills.
   • Experience of complaints resolution.
   • Experience of working in an office setting dealing with administrative work.
   • Good communication skills (verbal and written) and the ability to engage positively with staff and tenants.
   • Strong organisational and planning skills.
   • Good time management, with a proven record of meeting deadlines and the ability to prioritise tasks.
   • Comfortable using own initiative and taking action.
   • Able to build effective working relationships and work collaboratively.
   • Flexible attitude to enable “jobs to get done”, ability to work under pressure of deadlines and across all departments, balancing a range of tasks.
   • Commitment to good quality service for staff and also tenants.
   • Good IT skills. Previous experience of using Microsoft Excel spreadsheets and Word and also SDM or the ability to use SDM software following training.
   • Full valid driving licence and use of car to work purposes.

 

Desirable

1. • Management / delivery of independent living services.
   • Coaching skills.
   • Ability to manage budgets, or experience of invoice processing.
   • Eager to learn, with the ability to develop further skills and knowledge.