Members only

1. Sutton Housing Partnership is an Arms Length Management Organisation (ALMO) that manages council housing in Sutton, and we are responsible for the day-to-day management of housing services to around 6,000 council tenants and 1,500 leaseholders. We aim to bring investment and improvements to homes across the borough.

An exciting vacancy has arisen for a Housing Manager, a key position within our high paced Housing Management Service. This is a fantastic opportunity to join our team of generic Housing Managers delivering frontline housing duties including income & arrears, anti-social behaviour, adult & child safeguarding, supporting victims of domestic abuse, working with residents to support them in making positive lifestyle changes, resident & community engagement, community walkabouts and other day to day tenancy management matters. We are committed to investing in our residents and supporting them to access appropriate services to address a range of issues including health & wellbeing, financial resilience, training and employment. As a Housing Manager you will be required to demonstrate a holistic approach to tenancy management and take ownership of residents’ concerns.

We’d like to hear from you if you are passionate about delivering excellent customer service and continuous improvement. You will be an excellent communicator and have a proven history of partnership working and networking and you will have the confidence and professionalism to work with people at all levels. As a skilled professional you will be committed and passionate about supporting residents and you will able to work proactively to improve the services that we provide to our residents.

Before applying please refer to the Role Profile to ensure that you meet the essential criteria. You will then need to complete the online application, adding a supporting statement addressing how you meet the criteria outlined in the role profile.

This post is exempt from the Rehabilitation of Offenders Act 1974 and for successful candidates a comprehensive screening process will be undertaken which will include DBS Disclosure.

Successful candidates will also be required to have access to a vehicle and hold a full UK driving licence.

The working pattern is 9am – 5pm 5 days a week, with 1 full day in the office and 2 days out on site and out visiting residents. The other 2 days may be from the office or hybrid working.

Requirements

• Maintaining detailed, evidence based records using attention to detail and excellent verbal and written communication skills
• Remaining assertive whilst responding sympathetically and with understanding to residents with personal and sometimes
  distressing issues
• Working on your own and as part of a team with minimal supervision
• Working in a fast paced and busy environment, happy to take on a range of tasks and be flexible and adaptable
• The ability to manage your time and organise priorities so that work is managed efficiently and to high standards
• Proven track record of providing excellent customer services
• Proven ability to work methodically, follow agreed procedures and accurately record data and information
• Take a proactive approach when working across estates and neighbourhoods’, by adopting mobile working with the use of
  appropriate IT and communication systems.